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An assessment of service quality and resulting customer satisfaction in Pakistan International Airlines : Findings from foreigners and overseas Pakistani customers

Ali, Faizan; Dey, Bidit Lal; Filieri, Raffaele - In: International Journal of Quality & Reliability Management 32 (2015) 5, pp. 486-502

Purpose – The purpose of this paper is to assess foreigners and overseas Pakistanis’ evaluation of the quality of the services provided by Pakistan International Airlines (PIA) and its effect on customer satisfaction. Design/methodology/approach – A convenience sample of 498 respondents...

Persistent link: https://www.econbiz.de/10014801915

Customer satisfaction and loyalty with online consumer reviews : factors affecting revisit intentions

Camilleri, Mark Anthony; Filieri, Raffaele - In: International journal of hospitality management 114 (2023), pp. 1-8

Persistent link: https://www.econbiz.de/10014439971

Why do travelers trust TripAdvisor? : antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth

Filieri, Raffaele; Alguezaui, Salma; McLeay, Fraser - In: Tourism management : research, policies, practice 51 (2015), pp. 174-185

Persistent link: https://www.econbiz.de/10011414943

Airline passengers' continuance intention towards online check-in services : the role of personal innovativeness and subjective knowledge

Lin, Zhibin; Filieri, Raffaele - In: Transportation research / E : an international journal 81 (2015), pp. 158-168

Persistent link: https://www.econbiz.de/10011373972

An assessment of service quality and resulting customer satisfaction in Pakistan International Airlines : findings from foreigners and overseas Pakistani customers

Ali, Faizan; Dey, Bidit Lal; Filieri, Raffaele - In: International journal of quality & reliability management 32 (2015) 5, pp. 486-502

Persistent link: https://www.econbiz.de/10011376760

Consumer perceptions of information helpfulness and determinants of purchase intention in online consumer reviews of services

Filieri, Raffaele; McLeay, Fraser; Tsui, Bruce; Lin, Zhibin - In: Information & management : the internat. journal of … 55 (2018) 8, pp. 956-970

Persistent link: https://www.econbiz.de/10011947000

Customer emotions in service robot encounters : a hybrid machine-human intelligence approach

Filieri, Raffaele; Lin, Zhibin; Li, Yulei; Lu, Xiaoqian; … - In: Journal of service research 25 (2022) 4, pp. 614-629

Persistent link: https://www.econbiz.de/10013396024