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Multiple reference effects on restaurant evaluations : a cross-cultural study
Kim, Soyeon; Chung, Jae-eun; Suh, Yong Gu - In: International journal of contemporary hospitality management 28 (2016) 7, pp. 1441-1466
Persistent link: https://www.econbiz.de/10011596227
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"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon; Kim, Mi Ran; Choi, Laee - In: International journal of contemporary hospitality management 36 (2024) 4, pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
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A methodological exploration of generative artificial intelligence (AI) for efficient qualitative analysis on hotel guests' delightful experiences
Sun, Hala; Kim, Mi Ran; Kim, Soyeon; Choi, Laee - 2025
Persistent link: https://www.econbiz.de/10015340087