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Airport service quality drivers of passenger satisfaction

Bogicevic, Vanja; Yang, Wan; Bilgihan, Anil; Bujisic, Milos - In: Tourism review : the official journal of the AIEST 68 (2013) 4, pp. 3-18

Persistent link: https://www.econbiz.de/10010226571

Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior

Bujisic, Milos; Wu, Luorong; Mattila, Anna; Bilgihan, Anil - In: International journal of contemporary hospitality management 26 (2014) 2, pp. 293-306

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Understanding satisfied and dissatisfied hotel customers : text mining of online hotel reviews

Berezina, Katerina; Bilgihan, Anil; Cobanoglu, Cihan; … - In: Journal of hospitality marketing & management 25 (2016) 1/2, pp. 1-24

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Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty

Bilgihan, Anil; Madanoglu, Melih; Ricci, Peter - In: Journal of retailing and consumer services 31 (2016), pp. 14-21

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Applying flow theory to booking experiences : an integrated model in an online service context

Bilgihan, Anil; Nusair, Khaldoon; Okumus, Fevzi; … - In: Information & management : the internat. journal of … 52 (2015) 6, pp. 668-678

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Subscribed content relationship between guest experience, personality characteristics, and satisfaction : moderating effect of extraversion and openness to experience

Bujisic, Milos; Bilgihan, Anil; Smith, Scott - In: Tourism analysis : an interdisciplinary tourism & … 20 (2015) 1, pp. 25-38

Persistent link: https://www.econbiz.de/10010516613

Satisfaction and positive emotions : a comparison of the influence of hotel guests' beliefs and attitudes on their satisfaction and emotions

Sukhu, Anupama; Choi, Hyeyoon; Bujisic, Milos; … - In: International journal of hospitality management 77 (2019), pp. 51-63

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Identifying restaurant satisfiers and dissatisfiers : suggestions from online reviews

Bilgihan, Anil; Seo, Soobin; Choi, Jihee - In: Journal of hospitality marketing & management 27 (2018) 5, pp. 601-625

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What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain

Chuah, Stephanie Hui-wen; Marimuthu, Malliga; … - In: Journal of retailing and consumer services 36 (2017), pp. 124-136

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Willingness to pay in negative restaurant service encounters

Sukhu, Anupama; Bilgihan, Anil; Seo, Soobin - In: International journal of hospitality management 65 (2017), pp. 11-19

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