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Frontline employee expectations on working with physical robots in retailing
Willems, Kim; Verhulst, Nanouk; Gauquier, Laurens de; … - In: Journal of service management 34 (2023) 3, pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
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Together or alone : should service robots and frontline employees collaborate in retail-customer interactions at the POS?
Gauquier, Laurens de; Willems, Kim; Cao, Hoang-Long; … - In: Journal of retailing and consumer services 70 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014240305
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How customers motive attributions impact intentions to use an interactive kiosk in-store
Van de Sanden, Stephanie; Willems, Kim; Brengman, Malaika - In: Journal of retailing and consumer services 66 (2022), pp. 1-8
Persistent link: https://www.econbiz.de/10013209666
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From stopping to shopping : an observational study comparing a humanoid service robot with a tablet service kiosk to attract and convert shoppers
Brengman, Malaika; Gauquier, Laurens de; Willems, Kim; … - In: Journal of business research : JBR 134 (2021), pp. 263-274
Persistent link: https://www.econbiz.de/10012643754
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Controls, service type and perceived supplier performance in interfirm service exchanges
Stouthuysen, Kristof; Slabbinck, Hendrik; Roodhooft, Filip - In: Journal of operations management 30 (2012) 5, pp. 423-435
Persistent link: https://www.econbiz.de/10009562273
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The impact of customer value types on customer outcomes for different retail formats
Willems, Kim; Leroi-Werelds, Sara; Swinnen, Gilbert - In: Journal of service management 27 (2016) 4, pp. 591-618
Persistent link: https://www.econbiz.de/10011563715
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Servicescape irritants and customer satisfaction : the moderating role of shopping motives and involvement
Démoulin, Nathalie; Willems, Kim - In: Journal of business research : JBR 104 (2019), pp. 295-306
Persistent link: https://www.econbiz.de/10012105031