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Vulnerable customers' perception of corporate social responsibility in the banking sector in a post-crisis context
Monferrer Tirado, Diego; Vidal-Meliá, Lidia; Cardiff, John - In: International journal of bank marketing 42 (2024) 6, pp. 1148-1177
Persistent link: https://www.econbiz.de/10015057266
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Service quality in bank during an economic crisis
Monferrer-Tirado, Diego; Guillén, Marta Estrada; Roig, … - In: The international journal of bank marketing : IJBM 34 (2016) 2, pp. 235-259
Persistent link: https://www.econbiz.de/10011486818
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Improving relationship quality during the crisis
Guillén, Marta Estrada; Monferrer-Tirado, Diego; … - In: The service industries journal 40 (2020) 3/4, pp. 268-289
Persistent link: https://www.econbiz.de/10012208503
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Memorable customer experiences and autobiographical memories : from service experience to word of mouth
Moliner-Tena, Miguel A.; Monferrer-Tirado, Diego; … - In: Journal of retailing and consumer services 72 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014253530