Today an engineer can easily happen to use economic models and refer to economic theories within his design, just as easily a sanitary operator may adopt most recent production and service strategies in order to perform his duties. This is due to modern service logics, which is not confined any...

Purpose - Purpose of this contribution is to develop the notion of A2A relationships in service contexts (Gummesson, 2008; Gummesson and Polese, 2009; Vargo and Lusch, 2011) valorizing systems theories contributions. Recent service research advances highlight how much value co-creation processes are...

The growth of global services has led to increased interaction at any levels. Service interactions today have increasingly a networked character and affect every sector such as trade, finance, health, education, entertainment, transport, goods production. The modern development of the service...

The general concept of a Service System is now used to refer to those complex systems composed of heterogeneous entities, including people, technology and business operations, which interact through the exchange of services. The aim of this paper is to introduce the concept of Knowledge Based...

Life nowadays is complex, dense, articulated, interconnected. All what we are observing, or researching on, always it deals with a complex mainframe in which individuals, communities, organizations, businesses, public and private entities daily interact with each other. These interactions seem...