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Learning from the pioneering founders of the service research field
Bowen, David E.; Fisk, Raymond P.; Bateson, John E. G.; … - In: Journal of service management 34 (2023) 4, pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
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Transaction cost analysis of service organization - customer exchange
Bowen, David E. - In: The Academy of Management review : AMR 11 (1986) 2, pp. 428-441
Persistent link: https://www.econbiz.de/10001014731
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Service research priorities in a rapidly changing context
Ostrom, Amy L.; Parasuraman, A.; Bowen, David E.; … - In: Journal of service research : JSR 18 (2015) 2, pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
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Billions of impoverished people deserve to be better served : a call to action for the service research community
Fisk, Raymond P. P.; Anderson, Laurel; Bowen, David E.; … - In: Journal of service management 27 (2016) 1, pp. 43-55
Persistent link: https://www.econbiz.de/10011482155
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Perspectives on the organizational context of frontlines : a commentary
Schneider, Benjamin; Bowen, David E. - In: Journal of service research 22 (2019) 1, pp. 3-7
Persistent link: https://www.econbiz.de/10012005736
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Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott E.; Chase, Richard B. - In: California management review 65 (2022) 1, pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
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The science of service systems
Demirkan, Haluk (contributor); Chase, Richard B. (contributor) - 2011
Persistent link: https://www.econbiz.de/10009126753
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Experience psychology : a proposed new subfield of service management
Chase, Richard B.; Dasu, Sriram - In: Journal of service management 25 (2014) 5, pp. 574-577
Persistent link: https://www.econbiz.de/10010426063