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Innovation in service ecosystems : an empirical study of the integration of values, brands, service systems and experience rooms
Aal, Kotaiba; Di Pietro, Laura; Edvardsson, Bo; Renzi, … - In: Journal of service management 27 (2016) 4, pp. 619-651
Persistent link: https://www.econbiz.de/10011563721
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Transformative service research : a conceptual framework based on consumer's perspective
Ungaro, Veronica; Di Pietro, Laura; Renzi, Maria Francesca - In: International journal of retail and distribution management 50 (2022) 2, pp. 140-157
Persistent link: https://www.econbiz.de/10013397918
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Exploring volunteers' role in healthcare service ecosystems : value co-creation, self-adjustment and re-humanisation
Di Pietro, Laura; Ungaro, Veronica; Renzi, Maria Francesca - In: Journal of service management 36 (2025) 2, pp. 184-216
Persistent link: https://www.econbiz.de/10015401087