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Making the long and adventurous journey from quality to loyalty
Marimon, Frederic; Mas-Machuca, Marta; Llach, Josep - In: Total quality management & business excellence 32 (2021) 15, pp. 1713-1731
Persistent link: https://www.econbiz.de/10012694186
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Winning strategies for customer loyalty in the sharing economy : a mixed-methods study
Akhmedova, Anna; Marimon, Frederic; Mas-Machuca, Marta - In: Journal of business research : JBR 112 (2020), pp. 33-44
Persistent link: https://www.econbiz.de/10012230546
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Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia; Marimon, Frederic; Mas-Machuca, Marta - In: Total quality management & business excellence 34 (2023) 11/12, pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
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Fulfilled expectations : key to customer loyalty in digital home-sharing platforms
Marimon, Frederic; Amat-Lefort, Natalia; Mas-Machuca, Marta - 2025
Persistent link: https://www.econbiz.de/10015374645