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A supply chain flow model to assess agility in supply chains

Boubaker, Selmen; Jemai, Zied; Sahin, Evren; Dallery, Yves - In: International journal of production research 61 (2023) 2, pp. 485-502

Persistent link: https://www.econbiz.de/10013530998

On the causes of positive inventory discrepancies in retail stores

Best, Julian; Glock, Christoph H.; Grosse, Eric H.; … - In: International journal of physical distribution and … 52 (2022) 5/6, pp. 414-430

Persistent link: https://www.econbiz.de/10013352726

A flexible architecture for call centers with skill-based routing

Legros, Benjamin; Jouini, Oualid; Dallery, Yves - In: International Journal of Production Economics 159 (2015) C, pp. 192-207

We focus on architectures with limited flexibility for multi-skill call centers. The context is that of call centers with asymmetric parameters: unbalanced workload, different service requirements, a predominant customer type, unbalanced abandonments and high costs of cross-training. The most...

Persistent link: https://www.econbiz.de/10011116423

A flexible architecture for call centres with skill-based routing

Legros, Benjamin; Jouini, Oualid; Dallery, Yves - In: International journal of production economics 159 (2015), pp. 192-207

Persistent link: https://www.econbiz.de/10010479239

Call center delay announcement using a newsvendor-like performance criterion

Jouini, Oualid; Akşin, Zeynep; Karaesmen, Fikri; … - In: Production and operations management : an international … 24 (2015) 4, pp. 587-604

Persistent link: https://www.econbiz.de/10011282790