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When the whole world is listening : an exploratory investigation of individual complaints on social media platforms
Hogreve, Jens; Eller, Tönnjes Freerk; Firmhofer, Nikola - In: Dienstleistungsmanagement und Social Media : …, (pp. 515-540). 2013
Persistent link: https://www.econbiz.de/10009756193
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Explaining social exchanges in information-based online communities (IBOCs)
Benoit, Sabine; Bilstein, Nicola; Hogreve, Jens; … - In: Journal of service management 27 (2016) 4, pp. 460-480
Persistent link: https://www.econbiz.de/10011563614
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Service recovery on stage : effects of social media recovery on virtually present others
Hogreve, Jens; Bilstein, Nicola; Hörner, Kathrin Brigitte - In: Journal of service research 22 (2019) 4, pp. 421-439
Persistent link: https://www.econbiz.de/10012128049