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Stochastic process
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European journal of operational research : EJOR
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Queueing systems : theory and applications ; affiliated publication of the Institute for Operations Research and the Management Sciences
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ECONIS (ZBW)
686
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1
Optimally scheduling heterogeneous impatient customers
Bassamboo, Achal
;
Randhawa, Ramandeep
;
Wu, Chenguang
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
3
,
pp. 1066-1080
Persistent link: https://www.econbiz.de/10014302836
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2
Dynamic call center routing policies using call waiting and agent idle times
Chan, Wyean
;
Koole, Ger M.
;
L'Ecuyer, Pierre
- In:
Manufacturing & service operations management : M & SOM
16
(
2014
)
4
,
pp. 544-560
Persistent link: https://www.econbiz.de/10010526446
Saved in:
3
Queues with redundancy : is waiting in multiple lines fair?
Nageswaran, Leela
;
Scheller-Wolf, Alan
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
4
,
pp. 1959-1976
Persistent link: https://www.econbiz.de/10013373432
Saved in:
4
Energy-aware and delay-sensitive management of a drone delivery system
Liu, Weiliang
;
Sun, Xu
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
3
,
pp. 1294-1310
Persistent link: https://www.econbiz.de/10013270734
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5
A semiparametric Bayesian model for queueing arrival processes : an application to call centers
Kuzu, Kaan
;
Soyer, Refik
;
Tarimcilar, Murat T.
- In:
Production and operations management : the flagship …
32
(
2023
)
10
,
pp. 3266-3285
Persistent link: https://www.econbiz.de/10014430727
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6
Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials
Helber, Stefan
;
Henken, Kirsten
- In:
OR spectrum : quantitative approaches in management
32
(
2010
)
1
,
pp. 109-134
Persistent link: https://www.econbiz.de/10003935919
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7
Diffusion approximations for G/M/n + GI queues with state-dependent service rates
Weerasinghe, Ananda
- In:
Mathematics of operations research
39
(
2014
)
1
,
pp. 207-228
Persistent link: https://www.econbiz.de/10010345214
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8
A stochastic programming model for scheduling call centers with global Service Level Agreements
Robbins, Thomas R.
;
Harrison, Terry P.
- In:
European journal of operational research : EJOR
207
(
2010
)
3
,
pp. 1608-1619
Persistent link: https://www.econbiz.de/10008702094
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9
Rate-based daily arrival process models with application to call centers
Oreshkin, Boris N.
;
Réegnard, Nazim
;
L'Ecuyer, Pierre
- In:
Operations research
64
(
2016
)
2
,
pp. 510-527
Persistent link: https://www.econbiz.de/10011485622
Saved in:
10
Staffing call centers under arrival-rate uncertainty with Bayesian updates
Zan, Jing
;
Hasenbein, John J.
;
Morton, David P.
; …
- In:
Operations research letters
46
(
2018
)
4
,
pp. 379-384
Persistent link: https://www.econbiz.de/10011916153
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