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Total quality management, market orientation and hotel performance : the moderating effects of external environmental factors
Wang, Cheng-hua; Chen, Kuan-yu; Chen, Shiu-chun - In: International journal of hospitality management 31 (2012) 1, pp. 119-129
Persistent link: https://www.econbiz.de/10009406146
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Total quality management and sustainable competitive advantage : serial mediation of transformational leadership and executive ability
Chen, Rui; Lee, Yuan-Duen; Wang, Cheng-Hua - In: Total quality management & business excellence 31 (2020) 5, pp. 451-468
Persistent link: https://www.econbiz.de/10012256616