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~subject:"Switching behaviour"
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Switching behaviour
Consumer behaviour
8
Konsumentenverhalten
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Confidence
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Vertrauen
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Beziehungsmarketing
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Relationship marketing
6
Social Web
5
Social web
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Customer satisfaction
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Kundenzufriedenheit
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Online retailing
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Online-Handel
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Dienstleistungsqualität
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Service quality
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Trust
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trust
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Commitment
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Customer retention
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Distribution channel
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Gerechtigkeit
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Hospitality community
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Justice
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Knowledge management
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Kundenbindung
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Online word-of-mouth
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Perceived playfulness
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Vertriebsweg
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Viral marketing
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Virales Marketing
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Wissensmanagement
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commitment
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satisfaction
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Chiu, Chao-min
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Chiu, Hung-Chang
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Chou, Szu-Yu
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Chou, Yu-Tsun
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Fang, Yu-hui
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Human systems management : HSM
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Journal of business research : JBR
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ECONIS (ZBW)
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On online repurchase intentions : antecedents and the moderating role of switching cost
Chiu, Chao-min
;
Fang, Yu-hui
;
Cheng, Hsiang-lan
;
Yen, …
- In:
Human systems management : HSM
32
(
2013
)
4
,
pp. 283-296
Persistent link: https://www.econbiz.de/10010231557
Saved in:
2
Multichannel service providers' strategy : understanding customers' switching and free-riding behavior
Chou, Szu-Yu
;
Shen, George C.
;
Chiu, Hung-Chang
;
Chou, …
- In:
Journal of business research : JBR
69
(
2016
)
6
,
pp. 2226-2232
Persistent link: https://www.econbiz.de/10011472193
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