Looks at Total Quality and what it means for organizations. Uses a hypothetical scenario involving various companies (Innovation Ltd, Action Ltd, Control Ltd and Harmony Ltd) to justify moot points. Explains and details exactly what is required for a success to be made of a company′s plans.

Obtaining BS 5750 is comparatively easy. It is much harder to identify the factors which contribute to quality. Defines quality in terms of “static quality” which constitutes basic standards, and dynamic quality which is what delights the customer. Suggests action learning as the way to...

Every organization adopts a different approach to making steps towards total quality. Describes a number of variables which are consistent with successful progress down the road towards total quality. Presents observation and analysis of 28 organizations whose quality managers are participating...

Asks whether socially responsible behaviour and capitalism can be sensibly reconciled. Notes the economic advantages of capitalism but also concerns regarding factors such as social order and pollution, suggesting that quality management has a role to play in bringing the goals of capitalism and...