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Stochastic models of customer portfolio management in call centers
Jouini, Oualid; Dallery, Yves; Nait-Abdallah, Rabie - In: Operations research proceedings 2004 : selected papers …, (pp. 59-66). 2005
Persistent link: https://www.econbiz.de/10002851167
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Queueing models for full-flexible multi-class call centers with real-time anticipated delays
Jouini, Oualid; Dallery, Yves; Akşin, Zeynep - In: International journal of production economics 120 (2009) 2, pp. 389-399
Persistent link: https://www.econbiz.de/10003888406
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Control policies for single-stage production systems with perishable inventory and customer impatience
Ioannidis, Stratos; Jouini, Oualid; Economopoulos, … - In: Stochastic models of manufacturing and service system …, (pp. 115-138). 2013
Persistent link: https://www.econbiz.de/10010210633
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On the effect of lifetime variability on the performance of inventory systems
Kouki, Chaaben; Jouini, Oualid - In: International journal of production economics 167 (2015), pp. 23-34
Persistent link: https://www.econbiz.de/10011346614
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Should we wait before outsourcing? : analysis of a revenue-generating blended contact center
Legros, Benjamin; Jouini, Oualid; Koole, Ger M. - In: Manufacturing & service operations management : M & SOM 23 (2021) 5, pp. 1118-1138
Persistent link: https://www.econbiz.de/10012653961
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Central authority-controlled air traffic flow management : an optimization approach
Hamdan, Sadeque; Cheaitou, Ali; Jouini, Oualid; … - In: Transportation science 56 (2022) 2, pp. 299-321
Persistent link: https://www.econbiz.de/10013365477