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The main goal of this research project was to explore the two most important characteristics of websites - usability … and the actual application. The examination is focused on web-based customer self-service applications (usability) and … level of usability and always include some sort of interactivity. Corporate websites can also be the main channel of …
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Institutions matter greatly in the development of competitive advantage. Different institutional strategies to manipulate and shape institutions are discussed in the literature. This paper aims at extending the existing conceptual model of membership strategy. Despite being referenced...
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