Purpose – The purpose of this paper is to determine the relationships between the total quality management (TQM) factors and organizational performance. Design/methodology/approach – A research project was carried out in 370 Greek companies, using the questionnaire method. Exploratory and...

Purpose The purpose of this paper is to enrich the existing literature by determining the underlying structure (latent factors) of total quality management (TQM) practices and their impact on company performance outcomes in the Greek hotel industry. Design/methodology/approach The research...

Purpose – The paper seeks to focus on the concept of total quality management (TQM) in a specific sector: the food sector. The purpose of this paper is to factorize the TQM concept by analyzing the TQM practices implemented and the results achieved from implementing such practices. It also...

Purpose – The purpose of this paper is to explore the relationships between “soft” and “hard” TQM elements and quality management results. Design/methodology/approach – Empirical data were drawn from 370 Greek companies using the questionnaire method. Confirmatory Factor Analysis was...

Purpose – The purpose of the paper is to explore the impact of total quality management (TQM) factors on performance dimensions of service companies. Design/methodology/approach – A research project was designed in the Spanish services sector. Companies that had already participated in...