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The role and effect of job satisfaction and empowerment on customers' perception of service quality: a study in the restaurant industry

Gazzoli, Gabriel; Hancer, Murat; Park, Yumi - In: Journal of hospitality & tourism research : JHTR ; the … 34 (2010) 1, pp. 56-77

Persistent link: https://www.econbiz.de/10003968132

Job characteristics, job satisfaction, and organizational commitment for hotel workers in Turkey

Ozturk, Ahmet Bulent; Hancer, Murat; Im, Jin Young - In: Journal of hospitality marketing & management 23 (2014) 3/4, pp. 294-313

Persistent link: https://www.econbiz.de/10010396185

Interpersonal trust, organizational culture, and turnover intention in hotels : a cross-level perspective

Ozturk, Ahmet Bulent; Hancer, Murat; Wang, Yao-chin - In: Tourism analysis : an interdisciplinary tourism & … 19 (2014) 2, pp. 139-150

Persistent link: https://www.econbiz.de/10010380900

Reducing hotel employee turnover intention by promoting pride in job and meaning of work : A cross-cultural perspective

Le, Linh Ha; Hancer, Murat; Chaulagain, Suja; Pham Phuong - In: International journal of hospitality management 109 (2023), pp. 1-10

Persistent link: https://www.econbiz.de/10014282501

Studying the relationship between human resources practices, employee motivation, and online hotel reviews : an empirical approach to the hospitality industry

Meira, Jessica Vieira de Souza; Hancer, Murat; Anjos, … - In: Tourism and hospitality research : THR 22 (2022) 2, pp. 196-208

Increasing competition in hospitality is one of the industry challenges, which depends mainly on human capital. Thus, this research investigated the relationship between human resources practices, employee motivation, and online hotel reviews. Hypotheses were tested using two-phase survey data...

Persistent link: https://www.econbiz.de/10013257509