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Witnessing incivility among employees : effects on consumer anger and negative inferences about companies
Porath, Christine; MacInnis, Deborah J.; Folkes, Valerie S. - In: Journal of consumer research : JCR ; an … 37 (2010/11) 2, pp. 292-303
Persistent link: https://www.econbiz.de/10003997852
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The way a salesperson manages service providers influences customers' anger about problems
Koppitsch, Steven; Folkes, Valerie S.; MacInnis, Deborah J. - In: The journal of personal selling & sales management : JPSSM 33 (2013) 1, pp. 67-77
Persistent link: https://www.econbiz.de/10009716755
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Reversing the green backlash in services : credible competitors help large companies go green
Chun, HaeEun Helen; Giebelhausen, Michael - In: Journal of service management 23 (2012) 3, pp. 400-415
Persistent link: https://www.econbiz.de/10009619142
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Getting a second chance : the role of imagery in the influence of inaction regret on behavioral intent
Patrick, Vanessa M.; Lancellotti, Matthew; Hagtvedt, Henrik - In: Journal of the Academy of Marketing Science 37 (2009) 2, pp. 181-190
Persistent link: https://www.econbiz.de/10003851356
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Consumer response to overstyling : balancing aesthetics and functionality in product design
Hagtvedt, Henrik; Patrick, Vanessa M. - In: Psychology & marketing 31 (2014) 7, pp. 518-525
Persistent link: https://www.econbiz.de/10010382586
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Positive mood and resistance to temptation : the interfering influence of elevated arousal
Fedorikhin, Alexander; Patrick, Vanessa M. - In: Journal of consumer research : JCR ; an … 37 (2010/11) 4, pp. 698-711
Persistent link: https://www.econbiz.de/10008747682
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The broad embrace of luxury : hedonic potential as a driver of brand extendibility
Hagtvedt, Henrik; Patrick, Vanessa M. - In: Journal of consumer psychology : JCP : the official … 19 (2009) 4, pp. 608-618
Persistent link: https://www.econbiz.de/10003936178