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USA
Consumer behaviour
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Brand image
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Folkes, Valerie S.
4
MacInnis, Deborah J.
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Psychology & marketing
1
The journal of personal selling & sales management : JPSSM
1
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ECONIS (ZBW)
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Promotional bundles and consumers' price judgments : when the best things in life are not free
Kamins, Michael A.
;
Folkes, Valerie S.
;
Fedorikhin, …
- In:
Journal of consumer research : JCR ; an …
36
(
2009/10
)
4
,
pp. 660-670
Persistent link: https://www.econbiz.de/10003919327
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2
Witnessing incivility among employees : effects on consumer anger and negative inferences about companies
Porath, Christine
;
MacInnis, Deborah J.
;
Folkes, Valerie S.
- In:
Journal of consumer research : JCR ; an …
37
(
2010/11
)
2
,
pp. 292-303
Persistent link: https://www.econbiz.de/10003997852
Saved in:
3
The way a salesperson manages service providers influences customers' anger about problems
Koppitsch, Steven
;
Folkes, Valerie S.
;
MacInnis, Deborah J.
- In:
The journal of personal selling & sales management : JPSSM
33
(
2013
)
1
,
pp. 67-77
Persistent link: https://www.econbiz.de/10009716755
Saved in:
4
Consumers' inferences about quality across diverse service providers
Reimer, Anja
;
Folkes, Valerie S.
- In:
Psychology & marketing
26
(
2009
)
12
,
pp. 1066-1078
Persistent link: https://www.econbiz.de/10003917024
Saved in:
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