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USA
Relationship marketing
31,383
Beziehungsmarketing
30,722
Service quality
24,130
Dienstleistungsqualität
23,382
Consumer behaviour
17,315
Konsumentenverhalten
17,098
Customer satisfaction
17,026
Kundenzufriedenheit
15,430
Theorie
5,209
Glücksspiel
5,182
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5,160
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5,155
Deutschland
3,643
Germany
3,506
Qualitätsmanagement
3,375
Brand management
3,351
Markenführung
3,338
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3,306
Lieferantenmanagement
3,130
Supplier relationship management
3,128
Social Web
3,103
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3,102
Online-Handel
2,955
Online retailing
2,947
Wirtschaftsprüfung
2,879
Financial audit
2,873
Electronic Commerce
2,740
E-commerce
2,673
Marketingmanagement
2,583
Brand image
2,582
Marketing management
2,570
Markenimage
2,568
Krankenhaus
2,565
United States
2,562
Hospital
2,541
Kundenintegration
2,404
Customer integration
2,400
Vertrauen
2,253
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303
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61
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Hanushek, Eric Alan
21
Walker, Douglas M.
16
Smith, Alan D.
15
Jang, Soocheong (Shawn)
14
Rebitzer, James B.
13
Staiger, Douglas
13
Han, Heesup
12
Rivkin, Steven G.
12
Weinbach, Andrew P.
12
Garrett, Thomas Andrew
11
Paul, Rodney J.
11
Huckman, Robert S.
9
Kane, Thomas J.
9
Kearney, Melissa Schettini
9
Kochman, Ladd Michael
9
Pathak, Parag A.
9
Woessmann, Ludger
9
Gruber, Jonathan
8
Kessler, Daniel P.
8
Matheson, Victor A.
8
Rockoff, Jonah E.
8
Ruhose, Jens
8
Vogel, Harold L.
8
Bloom, Nicholas
7
Grote, Kent R.
7
Jackson, John D.
7
Johnson, Michael D.
7
Mattila, Anna S.
7
Min, Ho-key
7
Rupp, Nicholas G.
7
Tanford, Sarah
7
Taylor, Lowell J.
7
Votruba, Mark
7
Angrist, Joshua D.
6
Berry, Leonard L.
6
Cutler, David M.
6
Dare, William H.
6
Doyle, Joseph J.
6
Figlio, David N.
6
Gramm, Marshall
6
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National Bureau of Economic Research
29
USA / General Accounting Office
6
Federal Reserve Bank of St. Louis
4
World Trade Organization
4
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Edward Elgar Publishing
2
IGI Global
2
Stanford Institute for Economic Policy Research
2
USA / Treasury Department
2
American Society for Quality
1
Arthur D. Little International Inc. <Wiesbaden>
1
Business Information Centre <Toronto>
1
CESifo GmbH
1
Carnegie Commission on Higher Education
1
Cato Institute
1
Christian-Albrechts-Universität zu Kiel / Institut für Weltwirtschaft
1
Department of Health, Education, and Welfare
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Industrial Relations Research Association
1
Internationales Symposium Evaluation of Integrated Delivery Systems - Performance Measurement <2000, Berlin>
1
Johns Hopkins University / Department of Economics
1
Ludwig-Maximilians-Universität München
1
National Academies of Sciences, Engineering, and Medicine / Committee on Accounting for Socioeconomic Status in Medicare Payment Programs
1
National Institute of Economic and Social Research
1
NetLibrary, Inc
1
President's Science Advisory Committee
1
The Wharton Financial Institutions Center
1
Treasury Department
1
USA / Bureau of Labor Statistics
1
USA / Congress / Senate / Committee on Banking, Housing and Urban Affairs
1
USA / Congress / Senate / Committee on Commerce, Science, and Transportation
1
USA / Court of Customs and Patent Appeals
1
United States / Bureau of Customs
1
United States / Congress / House / Committee on Ways and Means / Subcommittee on Health
1
United States / Congress / House / Committee on Ways and Means / Subcommittee on Oversight
1
United States / Division of Customs
1
University of Dundee / Department of Economic Studies
1
University of Waikato
1
Universität Mannheim
1
Urban Institute <Washington, DC>
1
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Working paper / National Bureau of Economic Research, Inc.
135
International journal of hospitality management
56
Health care management review : the journal for health care management research
30
Journal of business research : JBR
27
NBER working paper series
27
The journal of services marketing
26
Applied economics
23
Journal of retailing and consumer services
20
Services marketing quarterly
19
Quality management journal : QMJ
18
International journal of contemporary hospitality management
17
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
17
Journal of service research : JSR
16
National tax journal
15
The American economic review
15
The journal of economic perspectives : EP ; a journal of the American Economic Association
15
The review of economics and statistics
15
Academy of Management journal : AMJ
14
Auditing : a journal of practice & theory
14
Industrial marketing management : the international journal for industrial and high-tech firms
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Journal of air transport management
14
Journal of consumer research : JCR ; an interdisciplinary bimonthly
14
Psychology & marketing
14
Journal of health economics
13
Journal of hospitality marketing & management
13
Journal of human resources : JHR
13
Harvard business review : HBR
12
Health affairs : at the intersection of health, health care, and policy
12
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
12
Public finance review : PFR
12
American economic journal : a journal of the American Economic Association
11
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
Contemporary economic policy : a journal of Western Economic Association International
11
Economics of education review
11
Discussion paper series / IZA
10
Health care financing review
10
Journal of business and economic perspectives
10
Journal of fashion marketing and management
10
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ECONIS (ZBW)
2,566
Other ZBW resources
28
EconStor
19
USB Cologne (EcoSocSci)
9
RePEc
3
OLC EcoSci
2
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1
Customer accounting and marketing performance measures usage in the hotel industry in the USA
Cengiz, Emre
;
Oduncuoglu, Funda
;
Köseoglu, Mehmet Ali
- In:
International journal of leisure and tourism marketing …
7
(
2020
)
1
,
pp. 4-25
Persistent link: https://www.econbiz.de/10012513377
Saved in:
2
Are the states uited? : an analysis of U.S. hotels’ offers through TripAdvisor’s eyes
Moro, Sérgio
;
Batista, Fernando
;
Rita, Paulo
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
7
,
pp. 1112-1129
Persistent link: https://www.econbiz.de/10012053417
Saved in:
3
Differences in customers' online service satisfaction across cultures : the role of thinking style
Song, Lei
;
Swaminathan, Srinivasan
;
Anderson, Rolph E.
- In:
Journal of marketing channels : ... distribution …
22
(
2015
)
1
,
pp. 52-61
Persistent link: https://www.econbiz.de/10010503349
Saved in:
4
The impact of customer-to-customer interaction on cruise experience and vacation satisfaction
Huang, Jue
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
49
(
2010/11
)
1
,
pp. 79-92
Persistent link: https://www.econbiz.de/10003966178
Saved in:
5
Effects of service quality and food quality : the moderating role of atmospherics in an ethnic restaurant segment
Ha, Jooyeon
;
Jang, Soocheong (Shawn)
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 520-529
Persistent link: https://www.econbiz.de/10003983180
Saved in:
6
Investigating the influence of velocity performance on satisfaction with third party logistics service
Briggs, Elten
;
Landry, Timothy D.
;
Daugherty, Patricia J.
- In:
Industrial marketing management : the international …
39
(
2010
)
4
,
pp. 640-649
Persistent link: https://www.econbiz.de/10003983996
Saved in:
7
E-service quality perceptions : a cross-cultural comparison of American and Korean consumers
Kim, Jung-hwan
;
Kim, Chungho
- In:
Journal of research in interactive marketing : …
4
(
2010
)
3
,
pp. 257-275
Persistent link: https://www.econbiz.de/10008656150
Saved in:
8
Electronic logistics service quality (e-LSQ) : its impact on the customer's purchase satisfaction and retention
Rao, Shashank
;
Goldsby, Thomas J.
;
Griffis, Stanley E.
; …
- In:
Journal of business logistics : JBL
32
(
2011
)
2
,
pp. 167-179
Persistent link: https://www.econbiz.de/10009238778
Saved in:
9
Switching intention model development : role of service performances, customer satisfaction, and switching barriers in the hotel industry
Han, Heesup
;
Kim, Wansoo
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 619-629
Persistent link: https://www.econbiz.de/10009130566
Saved in:
10
Nomological validity of the Net Promoter Index question
Leisen Pollack, Birgit
;
Alexandrov, Aliosha
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 118-129
Persistent link: https://www.econbiz.de/10009747187
Saved in:
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