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Online value creation in small service businesses : the importance of experience valence and personal values
Iniesta-Bonillo, M. Angeles; Sánchez-Fernandez, Raquel; … - In: The service industries journal 32 (2012) 15, pp. 2445-2462
Persistent link: https://www.econbiz.de/10009693515
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Efficiency and quality as economic dimensions of perceived value : conceptualization, measurement, and effect on statisfaction
Sánchez-Fernández, Raquel; Iniesta-Bonillo, M. Ángeles - In: Journal of retailing and consumer services 16 (2009) 6, pp. 425-433
Persistent link: https://www.econbiz.de/10003906157
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Defining and measuring customer value : some reflections and new perspectives
Gallarza, Martina G.; Sánchez-Fernández, Raquel - In: Journal of creating value 9 (2023) 1, pp. 27-45
Persistent link: https://www.econbiz.de/10014581524
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Active and reactive value dimensions : a dynamic-based perspective in the hotel sector
Gallarza, Martina G.; Sánchez-Fernández, Raquel; … - In: Journal of hospitality & tourism research : JHTR ; the … 46 (2022) 7, pp. 1436-1473
Persistent link: https://www.econbiz.de/10013387412