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~subject:"Value creation"
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Value creation
Consumer behaviour
64
Beziehungsmarketing
61
Relationship marketing
61
Konsumentenverhalten
59
Customer satisfaction
50
Dienstleistungsqualität
44
Kundenzufriedenheit
44
Service quality
44
Services
38
Dienstleistung
34
Kundenintegration
30
Customer integration
29
Customer experience
28
Service-dominant logic
26
Dienstleistungssektor
25
Innovation
25
Service industry
25
Service-Dominant Logic
23
Betriebliche Wertschöpfung
21
Sweden
21
Dienstleistungsmarketing
20
Schweden
20
Service innovation
19
Services marketing
19
Beschwerdemanagement
15
Complaint management
15
Customer service
14
Dienstleistungsinnovation
14
Innovationsmanagement
14
Kundenservice
14
Dienstleistungsmanagement
12
Innovation management
12
Lieferantenmanagement
12
Service management
12
Supplier relationship management
12
Theorie
12
Theory
12
United Kingdom
12
Großbritannien
10
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English
21
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Edvardsson, Bo
20
Tronvoll, Bård
8
Colurcio, Maria
3
Skålén, Per
3
Di Pietro, Laura
2
Enquist, Bo
2
Gruber, Thorsten
2
Gustafsson, Anders
2
Renzi, Maria Francesca
2
Witell, Lars
2
Åkesson, Maria
2
Aal, Kotaiba
1
Andreassen, Tor Wallin
1
Carida', Angela
1
Caridà, Angela
1
Chowdhury, Ilma Nur
1
Davidsson, Nina
1
Dehling, Sebastian
1
Guglielmetti Mugion, Roberta
1
Jonas, Julia M.
1
Kleinaltenkamp, Michael
1
Koskela-Huotari, Kaisa
1
Kristensson, Per
1
Lervik-Olsen, Line
1
McColl-Kennedy, Janet R.
1
McHugh, Patricia
1
Mele, Cristina
1
Parasuraman, A.
1
Pastore, Alberto
1
Reynoso, Javier
1
Stålhammar, Anna
1
Sörhammar, David
1
Touminen, Tiina
1
Ungaro, Veronica
1
Windahl, Charlotta
1
Xu, Yingzi
1
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1
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Journal of service management
4
Marketing theory
3
Journal of business research : JBR
2
A Research Agenda for Service Marketing
1
Advances in services innovations
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of quality and service sciences
1
International journal of services technology and management
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
The journal of services marketing
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Toward a better understanding of the role of value in markets and marketing
1
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ECONIS (ZBW)
21
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1
Expanding understanding of service exchange and value co-creation : a social construction approach
Edvardsson, Bo
;
Tronvoll, Bård
;
Gruber, Thorsten
- In:
Journal of the Academy of Marketing Science
39
(
2011
)
2
,
pp. 327-339
Persistent link: https://www.econbiz.de/10009124103
Saved in:
2
Every cloud has a silver lining : exploring the dark side of value co-creation in B2B service networks
Chowdhury, Ilma Nur
;
Gruber, Thorsten
;
Zolkiewski, Judy
- In:
Industrial marketing management : the international …
55
(
2016
),
pp. 97-109
Persistent link: https://www.econbiz.de/10011503620
Saved in:
3
The service excellence and innovation model : lessons from IKEA and other service frontiers
Edvardsson, Bo
;
Enquist, Bo
- In:
Total quality management & business excellence : an …
22
(
2011
)
5
,
pp. 535-551
Persistent link: https://www.econbiz.de/10009243166
Saved in:
4
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
5
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
6
Institutional logics matter when coordinating resource integration
Edvardsson, Bo
;
Kleinaltenkamp, Michael
;
Tronvoll, Bård
; …
- In:
Marketing theory
14
(
2014
)
3
,
pp. 291-309
Persistent link: https://www.econbiz.de/10010461912
Saved in:
7
Success factors in new service development and value creation through services
Edvardsson, Bo
;
Gustafsson, Anders
;
Enquist, Bo
- In:
Advances in services innovations
,
(pp. 165-183)
.
2007
Persistent link: https://www.econbiz.de/10003387969
Saved in:
8
Degree of service-oriented in the pulp and paper industry
Davidsson, Nina
;
Edvardsson, Bo
;
Gustafsson, Anders
; …
- In:
International journal of services technology and management
11
(
2009
)
1
,
pp. 24-41
Persistent link: https://www.econbiz.de/10003848962
Saved in:
9
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
10
Value proposition test-driving for service innovation : how frontline employees innovate value propositions
Åkesson, Maria
;
Skålén, Per
;
Edvardsson, Bo
; …
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 338-362
Persistent link: https://www.econbiz.de/10011528303
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