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Professional service providers' resource integration styles (PRO-RIS) : facilitating customer experiences
Ng, Sylvia C.; Plewa, Carolin; Sweeney, Jillian C. - In: Journal of service research : JSR 19 (2016) 4, pp. 380-395
Persistent link: https://www.econbiz.de/10011606695
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Managing customer resource endowments and deficiencies for value cocreation : complex relational services
Ng, Sylvia C.; Sweeney, Jillian C.; Plewa, Carolin - In: Journal of service research 22 (2019) 2, pp. 156-172
Persistent link: https://www.econbiz.de/10012007427
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Virtual agents in the public service : examining citizens' value-in-use
Scutella, Maryanne; Plewa, Carolin; Reaiche, Carmen - In: Public management review 26 (2024) 1, pp. 73-88
Persistent link: https://www.econbiz.de/10014477368
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Determining value in a complex service setting
Plewa, Carolin; Sweeney, Jillian C.; Michayluk, David - In: Journal of service theory and practice : JSTP 25 (2015) 5, pp. 568-591
Persistent link: https://www.econbiz.de/10011417693