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~subject:"Value creation"
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Value creation
Innovation
42
Dienstleistungssektor
38
Service industry
38
Beziehungsmarketing
37
Relationship marketing
37
Service quality
34
Dienstleistungsqualität
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Consumer behaviour
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Dienstleistung
28
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Konsumentenverhalten
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Customer satisfaction
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Innovation management
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Innovationsmanagement
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Produktentwicklung
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Sweden
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Theory
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Service management
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Industrie
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Witell, Lars
9
Gustafsson, Anders
5
Kristensson, Per
3
Snyder, Hannah
3
Edvardsson, Bo
2
Fombelle, Paul
2
Perks, Helen
2
Anderson, Laurel
1
Arzt, Alexander
1
Davidsson, Nina
1
Elg, Mattias
1
Enquist, Bo
1
Evanschitzky, Heiner
1
Gebauer, Heiko
1
Helkkula, Anu
1
Henkens, Bieke
1
Hogan, Suellen J.
1
Jonas, Julia M.
1
Kohtamäki, Marko
1
Koskela-Huotari, Kaisa
1
Kowalkowski, Christian
1
Lamprecht, Claudio
1
Larivière, Bart
1
McColl-Kennedy, Janet R.
1
Parida, Vinit
1
Rönnbäck, Åsa
1
Sörhammar, David
1
Verleye, katrien
1
Voss, Christopher A.
1
Wangenheim, Florian von
1
Wortmann, Felix
1
Wünderlich, Nancy V.
1
Zhang, Min
1
Zhao, Xiande
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Journal of business research : JBR
3
Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of service management
2
International journal of production economics
1
International journal of quality and service sciences
1
International journal of services technology and management
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ECONIS (ZBW)
12
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1
Network orchestration for value platform development
Perks, Helen
;
Kowalkowski, Christian
;
Witell, Lars
; …
- In:
Industrial marketing management : the international …
67
(
2017
),
pp. 106-121
Persistent link: https://www.econbiz.de/10011822035
Saved in:
2
Perils of managing the service profit chain : the role of time lags and feedback loops
Evanschitzky, Heiner
;
Wangenheim, Florian von
; …
- In:
Journal of retailing
88
(
2012
)
3
,
pp. 356-366
Persistent link: https://www.econbiz.de/10009622995
Saved in:
3
Pathways to service system smartness for firms
Henkens, Bieke
;
Verleye, katrien
;
Larivière, Bart
; …
- In:
Journal of service research
26
(
2023
)
4
,
pp. 521-541
Persistent link: https://www.econbiz.de/10014580306
Saved in:
4
Innovating through services, co-creation and supplier integration : cases from China
Zhang, Min
;
Zhao, Xiande
;
Voss, Christopher A.
;
Zhu, Guilong
- In:
International journal of production economics
171
(
2016
),
pp. 289-300
Persistent link: https://www.econbiz.de/10011437386
Saved in:
5
Quality management systems and value creation
Rönnbäck, Åsa
;
Witell, Lars
;
Enquist, Bo
- In:
International journal of quality and service sciences
1
(
2009
)
3
,
pp. 241-254
Persistent link: https://www.econbiz.de/10003917481
Saved in:
6
Customer co-creation in service innovation : a matter of communication?
Gustafsson, Anders
;
Kristensson, Per
;
Witell, Lars
- In:
Journal of service management
23
(
2012
)
3
,
pp. 311-327
Persistent link: https://www.econbiz.de/10009619172
Saved in:
7
Degree of service-oriented in the pulp and paper industry
Davidsson, Nina
;
Edvardsson, Bo
;
Gustafsson, Anders
; …
- In:
International journal of services technology and management
11
(
2009
)
1
,
pp. 24-41
Persistent link: https://www.econbiz.de/10003848962
Saved in:
8
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
9
Defining service innovation : a review and synthesis
Witell, Lars
;
Snyder, Hannah
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Saved in:
10
Innovation in service ecosystems : breaking, making, and maintaining institutionalized rules of resource integration
Koskela-Huotari, Kaisa
;
Edvardsson, Bo
;
Jonas, Julia M.
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2964-2971
Persistent link: https://www.econbiz.de/10011507869
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