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The influence of perceived organizational exploitation on frontline hospitality employees' workplace deviance : an organizational justice perspective

Huang, Xian; Ye, Yijiao; Wang, Zhao; Liu, Xinyu; Lyu, Yijing - In: International journal of contemporary hospitality management 35 (2023) 12, pp. 4137-4157

Persistent link: https://www.econbiz.de/10014430097

The impact of customer sexual harassment on customer-oriented OCB : a social exchange perspective

Zhu, Hong; Ye, Yijiao; Zhou, Mingjian; Li, Yaoqi - In: International journal of contemporary hospitality management 35 (2023) 12, pp. 4555-4573

Persistent link: https://www.econbiz.de/10014430138

High task performers reduce labor : a self-consistency model of organizational exploitation

Le, Jiaqi; Wu, Long-Zeng; Ye, Yijiao; Liu, Xinyu - In: Asia Pacific journal of management 41 (2024) 3, pp. 1545-1570

Persistent link: https://www.econbiz.de/10015175734

Why and when perceived organizational exploitation inhibits frontline hotel employees' service performance : a social exchange approach

Fan, Yurong; Huang, Qixing; Wu, Long-Zeng; Ye, Yijiao; … - In: International journal of contemporary hospitality management 36 (2024) 12, pp. 4092-4110

Persistent link: https://www.econbiz.de/10015145388

From shared leadership to proactive customer service performance : a multilevel investigation

Ji, Lijian; Ye, Yijiao; Deng, Xincai - In: International journal of contemporary hospitality management 34 (2022) 11, pp. 3944-3961

Persistent link: https://www.econbiz.de/10013413248

Rebellion under exploitation : how and when exploitative leadership evokes employees' workplace deviance

Lyu, Yijing; Wu, Long-Zeng; Ye, Yijiao; Kwan, Ho Kwong; … - In: Journal of business ethics : JBE 185 (2023) 3, pp. 483-498

Drawing on the perspective of causal reasoning and the social cognitive theory of moral thought and action, this study explores the mechanisms underlying the association between exposure to exploitative leadership and employee workplace deviance. The results of a time-lagged survey conducted in...

Persistent link: https://www.econbiz.de/10014321197

Fostering employee customer-oriented boundary spanning behaviors : the role of inclusive leadership

Wang, Zhao; Ye, Yijiao; Huang, Qixing; Liu, Xinyu; Fan, … - In: Journal of travel research : a quarterly publication of … 63 (2024) 5, pp. 1169-1182

Persistent link: https://www.econbiz.de/10014582444

Away from the nightmare : sexual harassment, leave intention, and job search behavior

Chen, Kan-Xiang; Lyu, Yijing; Ye, Yijiao; Liu, Xinyu - In: The Cornell hospitality quarterly 65 (2024) 3, pp. 281-293

Persistent link: https://www.econbiz.de/10014634746

The impact of exploitative leadership on hospitality employees' proactive customer service performance : a self-determination perspective

Sun, Zhuanzhuan; Wu, Long-Zeng; Ye, Yijiao; Kwan, Ho Kwong - In: International journal of contemporary hospitality management 35 (2023) 1, pp. 46-63

Persistent link: https://www.econbiz.de/10013546015

Killing the service fire : leader aggressive humour undermines hospitality employees' proactive customer service performance

Sun, Zhuanzhuan; He, Yanzhen; Liu, Xiao-Xiao; Ye, Yijiao - In: International journal of contemporary hospitality management 35 (2023) 3, pp. 933-950

Persistent link: https://www.econbiz.de/10013546094