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Explaining why employee-customer orientation influences customers' perceptions of the service encounter
Gazzoli, Gabriel; Hancer, Murat; Kim, Peter Beomcheol - In: Journal of service management 24 (2013) 4, pp. 382-400
Persistent link: https://www.econbiz.de/10009790197
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Employee empowerment and customer orientation : effects on workers' attitudes in restaurant organizations
Gazzoli, Gabriel; Hancer, Murat; Park, Yumi - In: International journal of hospitality & tourism … 13 (2012) 1, pp. 1-25
Persistent link: https://www.econbiz.de/10009512705
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Linking brand commitment and brand citizenship behaviors of of airline employees : "the role of trust"
Erkmen, Ezgi; Hancer, Murat - In: Journal of air transport management 42 (2015), pp. 47-54
Persistent link: https://www.econbiz.de/10010481786
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"Do your internal branding efforts measure up?" : consumers' response to brand supporting behaviors of hospitality employees
Erkmen, Ezgi; Hancer, Murat - In: International journal of contemporary hospitality management 27 (2015) 5, pp. 878-895
Persistent link: https://www.econbiz.de/10011408127
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Reducing hotel employee turnover intention by promoting pride in job and meaning of work : A cross-cultural perspective
Le, Linh Ha; Hancer, Murat; Chaulagain, Suja; Pham Phuong - In: International journal of hospitality management 109 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014282501