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Customer-focused voice and rule-breaking in the frontlines
Gazzoli, Gabriel; Chaker, Nawar N.; Zablah, Alex R.; … - In: Journal of the Academy of Marketing Science 50 (2022) 2, pp. 388-409
Persistent link: https://www.econbiz.de/10012819765
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How and when does customer orientation influence frontline employee job outcomes? : a meta-analytic evaluation
Zablah, Alex R.; Franke, George R.; Brown, Tom; … - In: Journal of marketing 76 (2012) 3, pp. 21-40
Persistent link: https://www.econbiz.de/10009778042
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The effect of customer-initiated justice on customer-oriented behaviors
Jung, Jin Ho; Brown, Tom; Zablah, Alex R. - In: Journal of business research : JBR 71 (2017), pp. 38-46
Persistent link: https://www.econbiz.de/10011622478
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How does customer orientation influence authentic emotional display?
Huang, Yu-shan; Brown, Tom - In: The journal of services marketing 30 (2016) 3, pp. 316-326
Persistent link: https://www.econbiz.de/10011524406