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Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel; Shabazz, Siddeeq M.; Arnold, Todd J.; … - In: Journal of business research : JBR 156 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
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An examination of the nature of the relationship between Leader-Member-Exchange (LMX) and turnover intent at different organizational levels
Kim, Peter Beomcheol; Lee, Gyumin; Carlson, Kevin D. - In: International journal of hospitality management 29 (2010) 4, pp. 591-597
Persistent link: https://www.econbiz.de/10008757439
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An examination of leader-member exchange (LMX) agreement between employees and their supervisors and its influence on work outcomes
Kim, Peter Beomcheol; Poulston, Jill; Sankaran, Amrit C. - In: Journal of hospitality marketing & management 26 (2017) 3, pp. 238-258
Persistent link: https://www.econbiz.de/10011707069
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The impacts of leader-member guanxi and its differentiation on hotel employees moderated by confucian values
Wang, Pola Qi; Kim, Peter Beomcheol; Milne, Simon - In: International journal of hospitality management 91 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012389405
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An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop; Kim, Peter Beomcheol; Kim, Seontaik; … - In: International journal of hospitality management 84 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
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A diary study of work consequences for hotel employees victimized by supervisor from a demand-resource perspective on employee emotions
Park, In-Jo; Kim, Peter Beomcheol; Jung, Heajung; Yun, … - In: International journal of hospitality management 92 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012425076
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How do empowered employees engage in voice behaviors? : a moderated mediation model based on work-related flow and supervisors' emotional expression spin
Park, In-Jo; Doan, Tin; Zhu, Dan; Kim, Peter Beomcheol - In: International journal of hospitality management 95 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012547702
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Stay away from fickle supervisor! : supervisors' behavioral fluctuation diminishing the effect of job embeddedness on employees' service behavior
Park, In-Jo; Zhu, Dan; Doan, Tin; Kim, Peter Beomcheol - In: International journal of hospitality management 95 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012547712
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The antecedents of employees' innovative behavior in hospitality and tourism contexts : a meta-regression approach
Zhu, Dan; Lin, Mao-Tang; Kanjanakan, Pattamol; Subedi, Sam - In: International journal of hospitality management 111 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014310979
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How capricious supervisors affect hospitality employees' service performance? : a diary study from the employees' emotional perspective
Park, In-Jo; Hai, Shenyang; Kim, Peter Beomcheol - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 8, pp. 1371-1398
Persistent link: https://www.econbiz.de/10014424405