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An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters
Delcourt, Cécile; Gremler, Dwayne D.; De Zanet, Fabrice; … - In: Journal of service management 28 (2017) 1, pp. 85-106
Persistent link: https://www.econbiz.de/10011654988
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Dysfunctional rules in organizations : the mediating role of organizational dehumanization in the relationship between red tape and employees' outcomes
Lagios, Constantin; Nguyen, Nathan; Stinglhamber, Florence - In: European management journal 41 (2023) 5, pp. 802-813
Persistent link: https://www.econbiz.de/10014495958
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Connecting leaders and employees' affective commitment : a multilevel analysis
Santana-Martins, Marisa; Sánchez-Hernández, M. Isabel; … - In: Leadership & organization development journal 45 (2024) 6, pp. 1048-1062
Persistent link: https://www.econbiz.de/10015055658