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Exploring the impact of customer feedback on the well-being of service entities : a TSR perspective
Alkire, Linda; Burton, Jamie; Gruber, Thorsten; … - In: Journal of service management 25 (2014) 4, pp. 531-555
Persistent link: https://www.econbiz.de/10010405201
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When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda; Burton, Jamie; Gruber, Thorsten - In: The journal of services marketing 29 (2015) 6/7, pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
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I can't always get what I want : low power, service customer (dis)engagement and wellbeing
Abboud, Liliane; Bruce, Helen L.; Burton, Jamie - In: European journal of marketing 57 (2023) 10, pp. 2713-2736
Persistent link: https://www.econbiz.de/10014448576
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Uncovering the dark side of gamification at work : impacts on engagement and well-being
Hammedi, Wafa; Leclercq, Thomas; Poncin, Ingrid; … - In: Journal of business research : JBR 122 (2021), pp. 256-269
Persistent link: https://www.econbiz.de/10012420401
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Who is responsible for well-being? : exploring responsibilization in transformative service research
Tikkanen, Hannu; Alkire, Linda; Kabadayi, Sertan; Linh … - In: AMS review : official publication of the Academy of … 13 (2023) 3/4, pp. 262-276
Persistent link: https://www.econbiz.de/10014512670
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Informal service economy : a research study of attitudes, motivations and practices among informal entrepreneurs
Del Giudice, Oscar Naranjo; Giraldo, Mario; Alkire, Linda; … - In: The journal of services marketing 37 (2023) 8, pp. 1004-1017
Persistent link: https://www.econbiz.de/10014333590
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Understanding the characteristics of effective professors : the student's perspective
Gruber, Thorsten; Reppel, Alexander; Voss, Roediger - In: Journal of marketing for higher education 20 (2010) 2, pp. 175-190
Persistent link: https://www.econbiz.de/10008859430