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Customer satisfaction measurement using SERVQUAL model, integration Kano and QFD approach in an educational institution
Apornak, Arash - In: International journal of productivity and quality … 21 (2017) 1, pp. 129-141
Persistent link: https://www.econbiz.de/10011748585
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Supplier selection model using QFD-ANP methodology under fuzzy multi-criteria environment
Ahmadizadeh-Tourzani, Neda; Keramati, Abbas; Apornak, Arash - In: International journal of productivity and quality … 24 (2018) 1, pp. 59-83
Persistent link: https://www.econbiz.de/10011861699
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Modelling new service development using Kano, QFD and mathematical programming in an emergency department healthcare unit
Apornak, Arash; Raissi, Sadigh; Keramati, Abbas; … - In: International journal of process management and … 13 (2023) 1, pp. 1-18
Persistent link: https://www.econbiz.de/10014313708