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Validation of a quality assessment tool for insurance services in business-to-business marketing

Pop, Nicolae Al.; Petrisoaia, Carmen - In: The international journal of management science and … (2013) 10, pp. 123-137

Considering their importance and place in the production of the GDP (Gross domestic product), services are regarded by academicians and practitioners as a key element in shaping the competitiveness of the national economy. Service quality drives the growth and progress of any company. Insurance...

Persistent link: https://www.econbiz.de/10010355996

Deploying Lean Six Sigma framework in a healthcare organisation : a case experience

Swarnakar, Vikas; Singh, A. R.; Tiwari, Anil Kr - In: International journal of six sigma and competitive … 13 (2021) 4, pp. 412-434

Persistent link: https://www.econbiz.de/10012990442

Effect of consumer experience quality on participant engagement in Japanese running events

Yamaguchi, Shiro; Yoshida, Masayuki - In: Sport marketing quarterly : preferred journal of the … 31 (2022) 4, pp. 278-291

Persistent link: https://www.econbiz.de/10013532040

Measuring creativity : role of service quality management, knowledge sharing and social interaction

Lin, Xiang-Qian; Chen, You-Cheng; Liu, Chih-Hsing; Li, … - In: Total quality management & business excellence 34 (2023) 1, pp. 1-18

Persistent link: https://www.econbiz.de/10013550028

The effects of service quality performance on customer satisfaction for non-banking financial institutions in an emerging economy

Wang, Cheng-Kun; Masukujjaman, Mohammad; Syed Shah Alam; … - In: International Journal of Financial Studies : open … 11 (2023) 1, pp. 1-19

This study aims to explore the effects of service-quality dimensions on the customer satisfaction of non-banking financial institutions in an emerging economy by adopting the renowned SERVPERF model. To verify the proposed model, data was collected from thirteen non-banking financial...

Persistent link: https://www.econbiz.de/10013550051

Assessment of six alternative models of service quality

Park, Sang-June; Yi, Youjae; Lee, Yeong-Ran - In: Total quality management & business excellence 34 (2023) 3, pp. 364-396

Persistent link: https://www.econbiz.de/10013550177

Six sigma-oriented methodology for multivariate capability analysis to measure service quality in virtual education environments

Barreto, Rister; Herrera, Roberto - In: International journal of productivity and quality … 39 (2023) 4, pp. 431-463

Persistent link: https://www.econbiz.de/10014364095

Business sustainability for small coffee shops : the role of leader and quality

Najib, Mukhamad; Fahma, Farah - In: International journal of productivity and quality … 39 (2023) 4, pp. 536-553

Persistent link: https://www.econbiz.de/10014364130

Literature review of service quality concepts, models and scales

Prabhu, Sandeep - In: International journal of business and globalisation : IJBG 33 (2023) 1/2, pp. 76-93

Persistent link: https://www.econbiz.de/10014232688

The joint effect of digital transformation and information technology infrastructure on service quality : the role commitment to service quality as mediator and environment as moderator

Budi W. Soetjipto; Eko Surya Lesmana; R. Darmawan … - In: International journal of business and systems research … 16 (2022) 5/6, pp. 663-688

Persistent link: https://www.econbiz.de/10014232884