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Understanding complaint channel usage in multichannel retailing
Frasquet Deltoro, Marta; Ieva, Marco; Ziliani, Cristina - In: Journal of retailing and consumer services 47 (2019), pp. 94-103
Persistent link: https://www.econbiz.de/10011995526
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Flatlined : combatting the death of retail stores
Berman, Barry - In: Business horizons 62 (2019) 1, pp. 75-82
Persistent link: https://www.econbiz.de/10011995667
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Customer engagement through omnichannel retailing : the effects of channel integration quality
Lee, Zach W. Y.; Chan, Tommy K. H.; Chong, Alain Yee Loong - In: Industrial marketing management : the international … 77 (2019), pp. 90-101
Persistent link: https://www.econbiz.de/10012004178
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The dark side of good reputation and loyalty in online retailing : when trust leads to retaliation through price unfairness
Riquelme, Isabel P.; Román, Sergio; Cuestas, Pedro J.; … - In: Journal of interactive marketing : a quarterly … 47 (2019), pp. 35-52
Persistent link: https://www.econbiz.de/10012060911
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Antecedents and consequences of customer satisfaction : do they differ across online and offline purchases?
Hult, G. Tomas M.; Sharma, Pratyush Nidhi; Morgeson, … - In: Journal of retailing 95 (2019) 1, pp. 10-23
Persistent link: https://www.econbiz.de/10012102908
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Let me imagine that for you : transforming the retail frontline through augmenting customer mental imagery ability
Heller, Jonas; Chylinski, Mathew; Ruyter, Ko de; Mahr, … - In: Journal of retailing 95 (2019) 2, pp. 94-114
Persistent link: https://www.econbiz.de/10012102953
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Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.; Richards, Keith A.; Calantone, Roger J. - In: Journal of retailing 95 (2019) 2, pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
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Store manager-store performance relationship : a research note
Arnold, Todd J.; Grewal, Dhruv; Motyka, Scott; Kim, Namwoon - In: Journal of retailing 95 (2019) 2, pp. 144-155
Persistent link: https://www.econbiz.de/10012102988
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An analysis of the preferences of the elderly in relation to retail stores
Lopes, Evandro Luiz; Garcia, Eduardo - In: International journal of business and emerging markets … 11 (2019) 1, pp. 52-72
Persistent link: https://www.econbiz.de/10012103295
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Cross-selling across stores or within a store? : impacts of cross-buying behavior in online shopping malls
Dahana, Wirawan Dony; Morisada, Makoto; Miwa, Yukihiro - In: Journal of marketing channels : ... distribution … 25 (2018) 1/2, pp. 47-72
Persistent link: https://www.econbiz.de/10012119163