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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
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Handbook of experimental economics results ; Vol. 1
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The new economic diplomacy : decision-making and negotiation in international economic relations
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The Oxford handbook of organizational decision making
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Qualitätskonzepte im Personalmanagement : Grundlagen und Fallbeispiele
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Managing quality
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Six Sigma in der Finanzbranche
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Handbook of cultural intelligence : theory, measurement, and applications
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Developments on experimental economics : new approaches to solving real-world problems
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Quality management in food chains : [EAAE Seminar on Quality Management and Quality Assurance in Food Chains held at the Georg-August-University of Goettingen in 2005]
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Theories of team cognition : cross-disciplinary perspectives
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Achieving competitive advantage through quality management
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Modern analysis of customer surveys : with applications using R
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Counting the poor : new thinking about European poverty measures and lessons for the United States
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
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Trust and risk in business networks : proceedings of the 99th seminar of the European Association of Agricultural Economists (EAAE), February 8-10, 2006, Bonn, Germany
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Poverty dynamics : interdisciplinary perspectives
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Quality management and process improvement for competitive advantage in agriculture and food ; 1
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Qualitätsmanagement in Wertschöpfungsnetzwerken : [Bericht zur GQW-Jahrestagung 2009]
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Handbook of experimental economic methodology
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Product reliability, maintainability, and supportability handbook
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Qualitätsmanagement im Sport : Beiträge des 5. Deutschen Sportökonomie-Kongresses [16. - 18. November 2006]
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Quantitative approaches to multidimensional poverty measurement
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ROI in action casebook
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The Oxford handbook of well-being and public policy
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Environmental economics, experimental methods
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Lean Six Sigma : erfolgreiche Kombination von Lean Management, Six Sigma und Design for Six Sigma
13
Multicriteria analysis : proceedings of the XIth International Conference on MCDM, 1 - 6 August 1994, Coimbra, Portugal ; with 50 tables
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Social class in Europe : an introduction to the European socio-economic classification
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Taming Leviathan : waging the war of ideas around the world
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Entscheidungen im Management christlicher Organisationen
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Experiments in economics : decision making and markets
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Handbook of decision making
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Offline vs. online quality dimension : the relationship between shopping mall quality dimensions and customer loyalty
Silvestri, Cecilia
;
Rapiti, Eleonora
;
Piccarozzi, Michela
- In:
Strategies and tools for managing connected consumers
,
(pp. 70-105)
.
2020
Persistent link: https://www.econbiz.de/10012106752
Saved in:
2
Qualität und Produktion
Ledolter, Johannes
- In:
Praxis der Organisationsanalyse : Anwendungsfelder und …
,
(pp. 327-344)
.
2010
Persistent link: https://www.econbiz.de/10008668269
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3
Quality
measurement
: conceptual issues
Doshit, Yogesh
;
Kumar Jain, Rajesh
- In:
Enhancing enterprise competitiveness : (strategy, …
,
(pp. 299-304)
.
2007
Persistent link: https://www.econbiz.de/10003733379
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4
From a hotel guest to the '3.4 satisfied' customer
Gustavsson, Eva
- In:
Facts and figures : economic representations and practices
,
(pp. 175-203)
.
2000
Persistent link: https://www.econbiz.de/10003640203
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5
Service designing through Fuzzy Kano analysis in heritage tourism
Pandey, Ashutosh
;
Sahu, Rajendra
- In:
Supply chain sustainability : modeling and innovative …
,
(pp. 89-103)
.
2021
Persistent link: https://www.econbiz.de/10012387074
Saved in:
6
The effect of consumer perceived service quality on consumer satisfaction in Macao's telecommunications industry
Tang, M. N. F.
;
To, Wai Ming
-
2015
Persistent link: https://www.econbiz.de/10011948236
Saved in:
7
An empirical study on the integrated framework of E-CRM in online shopping : evaluating the relationships among perceived value, satisfaction, and trust based on customers’ perspec...
Kim, Changsu
;
Zhao, Weihong
;
Yang, Kyung Hoon
- In:
E-commerce trends for organizational advancement : new …
,
(pp. 136-150)
.
2010
Persistent link: https://www.econbiz.de/10003917829
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8
The Rasch model
De Battisti, Francesca
;
Nicolini, Giovanna
;
Salini, Silvia
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 259-281)
.
2012
Persistent link: https://www.econbiz.de/10009502519
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9
Text analytics of service customer reviews and feedback : understanding customers' emotions and
cognition
in the hospitality industry
Zhang, Jie
;
Han, Spring H.
;
Verma, Rohit
- In:
Research handbook on services management
,
(pp. 275-294)
.
2022
Persistent link: https://www.econbiz.de/10014452656
Saved in:
10
Failures in elements and processes of quality management systems in companies and their potential solutions
Litvaj, Ivan
;
Poniščiaková, Ol'ga
;
Tokarčíková, Emese
- In:
Advances in applied economic research : proceedings of …
,
(pp. 823-829)
.
2017
Persistent link: https://www.econbiz.de/10011745374
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