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Connecting with your customers
2006
Persistent link: https://www.econbiz.de/10003292010
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Putting the service-profit chain to work
Heskett, James L.; Jones, Thomas O.; Loveman, Gary W.; … - In: Harvard business review : HBR 86 (2008) 7/8, pp. 118-129
Persistent link: https://www.econbiz.de/10003736022
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Perspectives and approaches
Baird, Marian (contributor); Cooper, Rae (contributor);  … - 2011
Persistent link: https://www.econbiz.de/10009234701
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Psychological contracts in employment
Schalk, René; Rousseau, Denise M. - 2008
Persistent link: https://www.econbiz.de/10003716750
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Harvard business review on retailing and merchandising
2008 - [Reprint]
Persistent link: https://www.econbiz.de/10003725810
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The role of after-sales service in international marketing
Asugman, Gulden; Johnson, Jean L.; McCullough, James - 2008
Persistent link: https://www.econbiz.de/10003657179
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Managing knowledge in global service firms : centers of excellence
Moore, Karl; Birkinshaw, Julian - 2009
Persistent link: https://www.econbiz.de/10003787073
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Taxation and finance, trade and transport, Japan in China and the Manchurian question
Dillon, Michael (contributor) - 2008
Persistent link: https://www.econbiz.de/10003774296
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The acquisition, transfer, and depreciation of knowledge in service organizations : productivity in franchises
Darr, Eric D.; Argote, Linda; Epple, Dennis N. - 2008
Persistent link: https://www.econbiz.de/10003797588
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The service brand and the service-dominant logic : missing fundamentals premise or the need for stronger theory?
Brodie, Roderick J.; Glynn, Mark S.; Little, Victoria - 2009
Persistent link: https://www.econbiz.de/10003836347