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The sales process : an open systems approach
Robertson, Thomas S.; Chase, Richard B. - In: MSU business topics 16 (1968) 4, pp. 45-52
Persistent link: https://www.econbiz.de/10002703880
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The sales process : an open systems approach
Robertson, Thomas S.; Chase, Richard B. - In: Marketing management and the Indian economy, (pp. 335-348). 1970
Persistent link: https://www.econbiz.de/10002703891
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The Mall is My Factory: Reflections of a Service Junkie
Chase, Richard B. - In: Production and operations management : an international … 5 (1996) 4, pp. 298-308
Persistent link: https://www.econbiz.de/10007204830
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It's time to get to first principles in service design
Chase, Richard B. - In: Managing service quality : MSQ ; an international journal 14 (2004) 2, pp. 126-128
Persistent link: https://www.econbiz.de/10007154011
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Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing
Bowen, David Earl (contributor);  … - 1990 - 1. ed.
Persistent link: https://www.econbiz.de/10013548634
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Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott E.; Chase, Richard B. - In: California management review 65 (2022) 1, pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
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Learning from the pioneering founders of the service research field
Bowen, David E.; Fisk, Raymond P.; Bateson, John E. G.; … - In: Journal of service management 34 (2023) 4, pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
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The science of service systems
Demirkan, Haluk (contributor); Chase, Richard B. (contributor) - 2011
Persistent link: https://www.econbiz.de/10009126753
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Operations and supply chain management
Jacobs, F. Robert; Chase, Richard B. - 2014 - 14. ed.
Persistent link: https://www.econbiz.de/10009762653