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New financial service development for banks in Taiwan based on customer needs and expectations

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A study of the selection criteria for enterprise resource planning systems

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The role of founder decision rights and operating and disclosure mechanisms in firm value creation

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New financial service development for banks in Taiwan based on customer needs and expectations

Tsai, Wen-Hsien; Hsu, Wei; Lin, Thomas W. - In: The Service Industries Journal 31 (2009) 2, pp. 215-236

The purpose of this study aims to employ an analytic approach to analyze efficient managerial strategies for advancing new service development (NSD) by involving viewpoints of customer needs and expectations within a financial service context. This paper uses a sample of potential banks' credit...

Persistent link: https://www.econbiz.de/10010620502

A novel hybrid model based on DEMATEL and ANP for selecting cost of quality model development

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New financial service development for banks in Taiwan based on customer needs and expectations

Tsai, Wen-Hsien; Hsu, Wei; Lin, Thomas - In: The service industries journal 31 (2011) 2, pp. 215-237

Persistent link: https://www.econbiz.de/10008786219

A gap analysis model for improving airport service quality

Tsai, Wen-Hsien; Hsu, Wei; Chou, Wen-Chin - In: Total quality management & business excellence : an … 22 (2011) 10, pp. 1025-1041

Persistent link: https://www.econbiz.de/10009343062

A study of the selection criteria for enterprise resource planning systems

Tsai, Wen-hsien; Lee, Pei-ling; Che, Shu-ping; Hsu, Wei; … - In: International journal of business and systems research 3 (2009) 4, pp. 456-480

Persistent link: https://www.econbiz.de/10009885370