The experience is reported of a recent study tour of US companies which are known for their outstanding levels of customer service. A umber of themes for success are highlighted which relate to human resource issues, operational considerations and marketing, together with some of the performance...

Abstract: Purpose – The purpose of this paper is to investigate the role of human capital in venture capital organizations. New trends in investor behaviour have emerged in recent years. There is evidence to suggest that venture capital (VC) firms involve themselves more actively in the...