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A history of research in servi...
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Business process management
14
Prozessmanagement
14
Operations Management
13
Dienstleistungssektor
12
Service industry
12
Theorie
11
Theory
11
USA
11
Lieferkette
10
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10
United States
10
Management
8
Supply Chain Management
8
Customer satisfaction
6
Dienstleistung
6
Dienstleistungsmanagement
6
Dienstleistungsqualität
6
Kundenzufriedenheit
6
Production management
6
Service management
6
Service quality
6
Services
6
Information service provider
5
Information services
5
Informationsdienstleister
5
Informationsdienstleistung
5
Beziehungsmarketing
4
Organisationsentwicklung
4
Outsourcing
4
Produktionswirtschaft
4
Relationship marketing
4
Controlling
3
Customer service
3
Dienstleistungsmarketing
3
E-commerce
3
Electronic Commerce
3
Informationsmanagement
3
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3
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3
Management control
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Undetermined
21
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2
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Article
75
Book / Working Paper
40
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Article in journal
19
Aufsatz in Zeitschrift
19
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12
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12
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11
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10
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4
Collection of articles of several authors
3
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research-article
2
Accompanied by computer file
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Elektronischer Datenträger als Beilage
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Language
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English
74
Undetermined
40
German
1
Author
All
Chase, Richard B.
75
Apte, Uday M.
40
Aquilano, Nicholas J.
18
Jacobs, F. Robert
18
Dasu, Sriram
10
Nath, Hiranya K.
10
Karmarkar, Uday S.
9
Davis, Mark M.
5
Tansik, David A.
5
Bowen, David E.
4
Mason, Richard O.
4
Apte, Aruna
3
Cavaliere, Richard A.
3
Hegde, G. G.
3
Kulkarni, Shailesh S.
3
Roth, Aleda V.
3
Stewart, Douglas M.
3
Voss, Chris
3
Cook, Lori S.
2
Cummings, Thomas G.
2
Ferrer, Geraldo
2
Heskett, James L.
2
Karmarkar, Uday
2
Kellogg, Deborah L.
2
Robertson, Thomas S.
2
Sampson, Scott E.
2
Semple, John H.
2
Soteriou, Andreas C.
2
Stewart, Doug M.
2
Viswanathan, S.
2
Zhang, Alex
2
Ahn, Seongje
1
Andy Neely, Professor
1
Asatiani, Aleksandre
1
B. Chase, Richard
1
Bartlett, Randall K.
1
Bateson, John E. G.
1
Beatty, Randolph P.
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
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Department of Economics and International Business, College of Business Administration
1
MacGraw-Hill Book Co. <New York, NY>
1
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Production and operations management : an international journal of the Production and Operations Management Society
8
California management review
5
Management Science
4
Management science : journal of the Institute for Operations Research and the Management Sciences
4
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
3
The McGraw-Hill/Irwin series / Operations and decision sciences
3
Foundations and trends in technology, information and operations management
2
Harvard-Business-Manager : das Wissen der Besten
2
Interfaces : the INFORMS journal on the practice of operations research
2
International journal of decision sciences, risk and management
2
Journal of Service Management
2
Journal of operations management
2
Journal of service management
2
Managing in the information economy : current research issues
2
Operations research, Management science : OR MS ; the international literature digest
2
Research handbook on services management
2
Service science, management and engineering : education for the 21st Century
2
The service productivity and quality challenge
2
Annals of Information Systems
1
Annals of information systems
1
Annals of information systems : AOIS
1
Attacking regulatory problems : an agenda for research in the 1980s
1
California management review : CMR
1
Decision line
1
Decision sciences : DS
1
Handbook of service science ; [Vol. 1]
1
Harvard business review : HBR
1
International Journal of Operations & Production Management
1
International Journal of Production Economics
1
International journal of accounting information systems
1
International journal of logistics : research and applications
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of production economics
1
Irwin series in quantitatives analysis for business
1
Irwin/McGraw-Hill series in operations and decision sciences
1
Journal of Public Procurement
1
Journal of contemporary business
1
Journal of management : JOM
1
Journal of service research : JSR
1
MIT sloan management review
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Source
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ECONIS (ZBW)
63
OLC EcoSci
24
USB Cologne (EcoSocSci)
16
RePEc
8
Other ZBW resources
4
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1
A history of research in service operations: what's the big idea?
Chase, Richard B.
;
Apte, Uday M.
- In:
Journal of operations management
25
(
2007
)
2
,
pp. 375-386
Persistent link: https://www.econbiz.de/10003443472
Saved in:
2
High tech versus high touch : the role of human intermediation in information-intensive services
Apte, Uday M.
- In:
Managing consumer services : factory or theater?
,
(pp. 33-43)
.
2014
Persistent link: https://www.econbiz.de/10010478157
Saved in:
3
The customer contact approach to services : theoretical bases and practical extensions
Chase, Richard B.
-
2003
Persistent link: https://www.econbiz.de/10001797858
Saved in:
4
Management uses of work physiology
Chase, Richard B.
- In:
California management review
10
(
1967
)
2
,
pp. 91-94
Persistent link: https://www.econbiz.de/10001995463
Saved in:
5
Production system termination : a framework for analysis and some suggestions for the P. C. manager
Chase, Richard B.
- In:
Production and inventory management : journal of the …
15
(
1974
)
4
,
pp. 12-18
Persistent link: https://www.econbiz.de/10001995474
Saved in:
6
Some tried and true approaches to improve manufacturing productivity
Chase, Richard B.
- In:
Journal of contemporary business
10
(
1981
)
2
,
pp. 33-44
Persistent link: https://www.econbiz.de/10001995481
Saved in:
7
Strategic considerations in assembly-line selection
Chase, Richard B.
- In:
California management review
18
(
1975
)
1
,
pp. 17-23
Persistent link: https://www.econbiz.de/10001995485
Saved in:
8
Revisiting "where does the customer fit in a service operation?" : background and future development of contact theory
Chase, Richard B.
-
2010
Persistent link: https://www.econbiz.de/10003968677
Saved in:
9
The customers contact approach to services: theoretical bases and practical extensions
Chase, Richard B.
- In:
Operations research
29
(
1981
)
4
,
pp. 698-706
Persistent link: https://www.econbiz.de/10003512934
Saved in:
10
Managing in the information economy : current research issues
Apte, Uday M.
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10004915063
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