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Innovationsmanagement
36,328
Innovation management
33,372
Beziehungsmarketing
24,983
Relationship marketing
24,955
Innovation
19,941
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8,923
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KMU
3,084
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3,077
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3,062
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3,037
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2,978
Wissensmanagement
2,898
Knowledge management
2,784
Strategisches Management
2,751
Lieferantenmanagement
2,742
Supplier relationship management
2,739
Markenführung
2,639
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2,638
USA
2,585
Social Web
2,539
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2,537
United States
2,521
Strategic management
2,461
Wissenstransfer
2,351
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2,335
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2,269
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Ratgeber
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Guidebook
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Herstatt, Cornelius
194
Gassmann, Oliver
133
Bruhn, Manfred
120
Brem, Alexander
118
Homburg, Christian
114
Kumar, V.
85
Piller, Frank T.
84
Bessant, John R.
81
Möslein, Kathrin
72
Tidd, Joseph
67
Hauschildt, Jürgen
65
Ratten, Vanessa
64
Huber, Frank
62
Gemünden, Hans Georg
61
Reichwald, Ralf
59
Rammer, Christian
58
Vrontis, Demetris
58
Verhoef, Peter C.
55
Daim, Tugrul U.
54
Han, Heesup
54
Matzler, Kurt
54
Herrmann, Andreas
52
Bauer, Hans H.
51
Kraus, Sascha
51
Sofka, Wolfgang
49
Van Haverbeke, Wim
49
Bouncken, Ricarda B.
48
Chen, Jin
48
Brockhoff, Klaus
47
Carayannis, Elias G.
46
Frattini, Federico
46
Hollebeek, Linda D.
46
Ritala, Paavo
46
Ernst, Holger
45
Krafft, Manfred
45
Wiedmann, Klaus-Peter
45
Chesbrough, Henry William
44
Palmatier, Robert W.
44
Stauss, Bernd
44
Meissner, Dirk
42
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Springer Fachmedien Wiesbaden
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IGI Global
90
National Bureau of Economic Research
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Edward Elgar Publishing
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OECD
55
Springer-Verlag GmbH
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Verlag Franz Vahlen
26
Verlag Dr. Kovač
25
Harvard Graduate School of Business Administration
21
Manchester Business School
19
Books on Demand GmbH <Norderstedt>
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Institut für Angewandte Innovationsforschung e.V. an der Ruhr-Universität Bochum
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Walter de Gruyter GmbH & Co. KG
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Haufe-Lexware GmbH & Co. KG
16
RWTH Aachen
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Springer International Publishing
16
Université Paris-Dauphine (Paris IX)
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Institut für Technologie- und Innovationsmanagement <Hamburg>
14
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
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Fraunhofer-Institut für Arbeitswirtschaft und Organisation
13
Institut für Technologie- und Innovationsmanagement, Technische Universität Hamburg-Harburg
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Advanced Institute of Management Research <London>
12
HAL
12
Shaker Verlag
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Deutschland / Bundesministerium für Bildung und Forschung
11
Fraunhofer-Institut für Systemtechnik und Innovationsforschung
11
Springer Gabler <Firma>
11
W. Kohlhammer GmbH
11
American Marketing Association
10
Nomos Verlagsgesellschaft
10
World Bank
10
Arthur D. Little International Inc. <Wiesbaden>
9
International Energy Agency
9
International Society for Professional Innovation Management
9
Logos Verlag Berlin
9
Center for Leading Innovation & Cooperation <Leipzig>
8
Erasmus Research Institute of Management
8
INSEAD
8
Peter Lang GmbH
8
Technische Universität Dresden
8
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Journal of business research : JBR
1,148
SpringerLink / Bücher
774
Technological forecasting & social change : an international journal
680
Industrial marketing management : the international journal for industrial and high-tech firms
654
Journal of retailing and consumer services
603
International journal of innovation management
570
International journal of technology management : IJTM
473
Research policy : policy, management and economic studies of science, technology and innovation
437
Technovation : the international journal of technological innovation, entrepreneurship and technology management
422
Technology analysis & strategic management
402
Journal of open innovation : technology, market, and complexity
391
International journal of hospitality management
322
The journal of business & industrial marketing
295
IEEE transactions on engineering management : EM
274
The service industries journal
267
The journal of services marketing
240
International journal of innovation and technology management
230
The journal of product innovation management : an international publication of the Product Development & Management Association
206
Innovation: organization & management : IOM
197
Journal of the Academy of Marketing Science
194
Springer eBook Collection
189
Research technology management : RTM
184
International journal of business innovation and research
183
Journal of strategic marketing
182
R & D management
180
Journal of engineering and technology management : JET-M
175
Gabler Edition Wissenschaft
173
Cogent business & management
160
Industry and innovation
160
Creativity and innovation management
159
International journal of production economics
157
Management science : journal of the Institute for Operations Research and the Management Sciences
153
International journal of electronic customer relationship management : IJECRM
152
European journal of innovation management
144
Journal of marketing
144
International journal of contemporary hospitality management
142
Springer eBook Collection / Business and Economics
142
Europäische Hochschulschriften / 5
133
Research
132
Tourism management : research, policies, practice
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ECONIS (ZBW)
59,678
USB Cologne (EcoSocSci)
1,666
RePEc
402
EconStor
305
USB Cologne (business full texts)
132
BASE
91
OLC EcoSci
60
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7
ArchiDok
1
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1
Can the call centre contribute to innovation? : a multiple case study in service companies
Marx, Roberto
;
Vasconcellos, Luis Henrique Rigato
; …
- In:
International journal of business excellence
8
(
2015
)
3
,
pp. 251-267
Persistent link: https://www.econbiz.de/10011538529
Saved in:
2
The impact of CRM components system on customer retention in the telecom industry : a case of Y-Telecom in Yemen
Alhakimi, Wail
;
Ghaleb, Abdulsalam
- In:
Middle East journal of management : MEJM
6
(
2019
)
4
,
pp. 378-409
Persistent link: https://www.econbiz.de/10012111773
Saved in:
3
Does customer relationship management influence call centre quality performance? : an empirical industry analysis
Abdullateef, Aliyu Olayemi
;
Salniza Md. Salleh
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1035-1045
Persistent link: https://www.econbiz.de/10009793761
Saved in:
4
Theorieorientierte Organisationsleitlinien für
Call-Center
Nippa, Michael
;
Hachenberger, Jan
-
1999
Persistent link: https://www.econbiz.de/10001406308
Saved in:
5
Tax administration : IRS' telephone routing interactive system may not meet expectations ; report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of...
1998
Persistent link: https://www.econbiz.de/10000669312
Saved in:
6
Modelle zur Analyse, Auswahl, Einführung und Erfolgsmessung von betrieblichen Informationssystemen
Zakhariya, Halyna
-
2015
Persistent link: https://www.econbiz.de/10011441447
Saved in:
7
Three dimensions of service recovery : examining relationship and impact
Kumar, Maneesh
;
Kumar, Niraj
- In:
Supply chain management : an international journal
21
(
2016
)
2
,
pp. 273-286
Persistent link: https://www.econbiz.de/10011544928
Saved in:
8
Effects of competitive psychological climate, work-family conflict and role conflict on customer orientation : the case of call center employees in India
Sahadev, Sunil
;
Seshanna, Sudarshan
;
Purani, Keyoor
- In:
Journal of Indian business research
6
(
2014
)
1
,
pp. 70-84
Persistent link: https://www.econbiz.de/10010491871
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9
Service workers' job performance : the roles of personality traits, organizational identification, and customer orientation
He, Hongwei
;
Wang, Weiyue
;
Zhu, Weichun
;
Harris, Lloyd C.
- In:
European journal of marketing : EJM
49
(
2015
)
11/12
,
pp. 1751-1776
Persistent link: https://www.econbiz.de/10011449315
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10
Assessing the opportunities and behaviors of banking clients in Romania : an analysis of the use of online banking applications
David, Simona
- In:
Academic journal of economic studies
5
(
2019
)
2
,
pp. 63-73
Persistent link: https://www.econbiz.de/10012039017
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