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21
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
22
Service sectors in India issues, challenges and opportunities
Jeyakumar, S.
(
ed.
);
Muthukumar, V.
(
ed.
)
-
2019
Persistent link: https://www.econbiz.de/10012108023
Saved in:
23
Subclinical : the invisible service worker
Bhatnagar, Kushagra
- In:
Marketing theory
20
(
2020
)
2
,
pp. 151-157
Persistent link: https://www.econbiz.de/10012230737
Saved in:
24
Employee mere presence and its impact on customer satisfaction
Söderlund, Magnus
- In:
Psychology & marketing
33
(
2016
)
6
,
pp. 449-464
Persistent link: https://www.econbiz.de/10011491951
Saved in:
25
Impact of service personal values on service value and customer loyalty : a cross-service industry study
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
6
(
2012
)
2
,
pp. 137-155
Persistent link: https://www.econbiz.de/10009534903
Saved in:
26
Hiding customer complaints : studying the motivations and forms of service employees' complaint concealment behaviours
Harris, Lloyd C.
;
Ogbonna, Emmanuel
- In:
British journal of management : BJM
21
(
2010
)
2
,
pp. 262-279
Persistent link: https://www.econbiz.de/10003980439
Saved in:
27
Job opportunities for whom? : Labour market dynamics and service sector employment growth in Germany and Britain
Fagan, Colette
;
O'Reilly, Jacqueline
;
Halpin, Brendan
-
2005
Persistent link: https://www.econbiz.de/10003272344
Saved in:
28
Services and employment : explaining the US-European gap
Gregory, Mary
(
ed.
);
Salverda, Wiemer
(
contributor
); …
-
2007
Persistent link: https://www.econbiz.de/10003398375
Saved in:
29
The US-European gap in service employment and demand : the research agenda
Salverda, Wiemer
;
Schettkat, Ronald
- In:
Services and employment : explaining the US-European gap
,
(pp. 15-41)
.
2007
Persistent link: https://www.econbiz.de/10003495369
Saved in:
30
Employment differences in distributions : wages, productivity, and demand
Glyn, Andrew
;
Möller, Joachim
;
Salverda, Wiemer
; …
- In:
Services and employment : explaining the US-European gap
,
(pp. 141-175)
.
2007
Persistent link: https://www.econbiz.de/10003495411
Saved in:
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