//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
When satisfied consumers do no...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
107,314
Konsumentenverhalten
104,870
Spanien
41,057
Relationship marketing
31,700
Spain
31,351
Beziehungsmarketing
31,041
Customer satisfaction
17,236
Theorie
16,173
Theory
15,994
Kundenzufriedenheit
15,640
Service quality
9,953
Brand management
9,856
Markenführung
9,806
Dienstleistungsqualität
9,719
Online-Handel
9,527
Online retailing
9,510
Deutschland
8,530
Brand image
8,467
Social Web
8,426
Social web
8,422
Markenimage
8,417
Germany
8,008
Markenartikel
7,206
Brand
7,194
Online-Marketing
6,516
Internet marketing
6,496
Electronic Commerce
6,202
USA
6,152
E-commerce
6,019
Einzelhandel
5,820
United States
5,816
Retail trade
5,765
Experiment
5,615
Marketingmanagement
5,475
Marketing management
5,453
Werbewirkung
5,102
Advertising effects
5,061
Emotion
5,019
Vertrauen
4,514
Confidence
4,492
more ...
less ...
Online availability
All
Undetermined
56,527
Free
39,693
CC license
3,119
Type of publication
All
Article
118,444
Book / Working Paper
61,119
Journal
1,008
Other
66
Database
4
Type of publication (narrower categories)
All
Article in journal
91,139
Aufsatz in Zeitschrift
91,139
Graue Literatur
15,659
Non-commercial literature
15,659
Working Paper
12,521
Aufsatz im Buch
11,604
Book section
11,604
Arbeitspapier
11,562
Hochschulschrift
4,645
research-article
4,341
Collection of articles of several authors
3,324
Sammelwerk
3,324
Thesis
3,271
Aufsatzsammlung
1,734
Conference paper
998
Konferenzbeitrag
998
Case study
985
Fallstudie
985
Konferenzschrift
926
Amtsdruckschrift
877
Government document
877
Bibliografie enthalten
675
Bibliography included
675
Conference proceedings
531
Article
456
Collection of articles written by one author
428
Sammlung
428
Dissertation u.a. Prüfungsschriften
419
Statistik
414
Lehrbuch
407
Textbook
350
Statistics
310
conceptual-paper
299
Ratgeber
298
review-article
280
Guidebook
270
Reprint
250
case-report
238
No longer published / No longer aquired
228
review
199
more ...
less ...
Language
All
English
144,312
German
13,070
Spanish
11,178
Undetermined
10,818
French
841
Italian
224
Polish
173
Portuguese
99
Valencian
60
Russian
49
Swedish
41
Dutch
38
Danish
34
Hungarian
34
Norwegian
23
Romanian
21
Czech
16
Finnish
15
Lithuanian
13
Slovak
12
Multiple languages
11
Croatian
9
Basque
5
Galician
5
Slovenian
5
Latin
4
Turkish
4
Bulgarian
3
Indonesian
3
Serbian
3
Arabic
2
Modern Greek (1453-)
2
Chinese
2
Bosnian
1
Ancient Greek (to 1453)
1
Macedonian
1
Malay (macrolanguage)
1
Albanian
1
more ...
less ...
Author
All
Homburg, Christian
176
Han, Heesup
172
Jimeno, Juan F.
172
Dolado, Juan J.
163
Mattila, Anna S.
149
Bruhn, Manfred
148
Belk, Russell W.
140
Huber, Frank
137
Bauer, Hans H.
126
Herrmann, Andreas
126
Phau, Ian
122
Grunert, Klaus G.
118
Jiménez-Martín, Sergi
112
Grewal, Dhruv
111
Sheth, Jagdish N.
109
Bentolila, Samuel
107
Wiedmann, Klaus-Peter
107
Kumar, V.
105
Verhoef, Peter C.
103
Dwivedi, Yogesh K.
101
Loureiro, Sandra Maria Correia
98
Law, Rob
97
Septianto, Felix
96
Salas-Fumás, Vicente
95
Lusk, Jayson L.
94
Woodside, Arch G.
91
Wansink, Brian
90
Agarwal, Sumit
89
Thaichon, Park
89
Foxall, Gordon R.
88
Gierl, Heribert
87
Saurina, Jesús
87
Walsh, Gianfranco
87
Khare, Arpita
86
Usman, Osly
86
Bagozzi, Richard P.
83
Hollebeek, Linda D.
82
Laroche, Michel
82
Spiller, Achim
82
Cherchye, Laurens
80
more ...
less ...
Institution
All
National Bureau of Economic Research
726
OECD
227
Springer Fachmedien Wiesbaden
203
Instituto Nacional de Estadística <Madrid>
144
KSKSKS
108
European Commission / Joint Research Centre
107
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
100
Banco de España
90
European Commission / Directorate-General for Justice and Consumers
77
International Monetary Fund
67
Europäische Kommission
65
Círculo de Empresarios
63
IGI Global
57
Instituto Valenciano de Investigaciones Económicas
55
Verlag Dr. Kovač
54
European Centre for the Development of Vocational Training
53
London Economics
50
IPSOS
47
European Association of Agricultural Economists - EAAE
45
European Commission / Directorate-General for Economic and Financial Affairs
42
Universitat Pompeu Fabra / Departament d'Economia i Empresa
42
Organisation for Economic Co-operation and Development
41
Department of Economics and Business, Universitat Pompeu Fabra
40
American Marketing Association
39
Consumers, Health, Agriculture and Food Executive Agency
39
Books on Demand GmbH <Norderstedt>
38
Instituto de Estudios Fiscales
38
Consejo Económico y Social
37
European Commission / Directorate-General for Health and Food Safety
36
Internationaler Währungsfonds
36
Edward Elgar Publishing
35
European Parliament / Directorate-General for Internal Policies of the Union
35
Confederación Española de Cajas de Ahorros
33
Deloitte consortium
32
International Energy Agency
31
International Labour Organization (ILO), United Nations
31
Instituto de Estudios Económicos <Madrid, 1979->
29
Europäische Kommission / Generaldirektion Wirtschaft und Finanzen
28
Institute for the Study of Labor (IZA)
28
Nomos Verlagsgesellschaft
27
more ...
less ...
Published in...
All
Journal of business research : JBR
2,945
Journal of retailing and consumer services
2,583
Información comercial española : ICE : revista de economía
1,393
International journal of hospitality management
1,236
International journal of consumer studies
938
Papeles de economía española
892
Psychology & marketing
880
NBER working paper series
720
Tourism management : research, policies, practice
703
SpringerLink / Bücher
649
Journal of consumer research : JCR ; an interdisciplinary bimonthly
633
Asia Pacific journal of marketing and logistics
624
Industrial marketing management : the international journal for industrial and high-tech firms
624
European Journal of Marketing
570
NBER Working Paper
554
The service industries journal
531
Journal of travel and tourism marketing
519
Working paper / National Bureau of Economic Research, Inc.
514
International journal of contemporary hospitality management
510
The journal of product & brand management
502
Boletín de estudios económicos
496
Journal of the Academy of Marketing Science
495
The journal of services marketing
491
Management science : journal of the Institute for Operations Research and the Management Sciences
486
Applied economics
469
European journal of marketing : EJM
462
Marketing science
458
Journal of marketing
455
Journal of retailing
449
Journal of marketing management : MM
447
Journal of marketing research : JMR
443
The journal of brand management : an international journal
440
Journal of Consumer Marketing
438
Technological forecasting & social change : an international journal
433
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
421
Marketing letters : a journal of research in marketing
416
Revista de estudios agro-sociales
416
Cogent business & management
414
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
406
Discussion paper series / IZA
404
more ...
less ...
Source
All
ECONIS (ZBW)
168,463
Other ZBW resources
5,571
RePEc
2,585
USB Cologne (EcoSocSci)
2,044
EconStor
1,525
BASE
274
OLC EcoSci
96
ArchiDok
44
USB Cologne (business full texts)
39
more ...
less ...
Showing
1
-
10
of
180,641
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service quality and repurchase behaviour in the Spanish automotive after sales business
García González, Alfonso
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
3
,
pp. 239-267
Persistent link: https://www.econbiz.de/10011383854
Saved in:
2
From dissatisfied customers to evangelists of the firm : a study of the Spanish mobile service sector
Cambra Fierro, Jesús
;
Melero Polo, Iguácel
;
Sesé, F. …
- In:
Business research quarterly : BRQ
17
(
2014
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10010412801
Saved in:
3
Attitudes towards cause-related marketing : determinants of satisfaction and loyalty
Galan-Ladero, M. Mercedes
;
Galera-Casquet, Clementina
; …
- In:
International review on public and non-profit marketing
10
(
2013
)
3
,
pp. 253-269
Persistent link: https://www.econbiz.de/10010193207
Saved in:
4
Consumer complaint behavior in telecommunications : the case of mobile phone users in
Spain
Garín-Muñoz, Teresa
;
Gijón, Covadonga
;
Pérez …
-
2014
. Taking into account the existing literature on Consumer Complaint Behavior (CCB), a survey for 4249 individuals in
Spain
is …
Persistent link: https://www.econbiz.de/10010395245
Saved in:
5
Marketing decisions, customer reviews, and business perfomance : the use of the Toprural website by Spanish rural lodging establishments
Nieto, Jannine
;
Hernández-Maestro, Rosa M.
; …
- In:
Tourism management : research, policies, practice
45
(
2014
),
pp. 115-123
Persistent link: https://www.econbiz.de/10010406244
Saved in:
6
Customer loyalty in the ADSL services market in
Spain
: background and moderating effects
Miranda, F. Javier
;
Rubio, Sergio
;
Chamorro, Antonio
- In:
Services marketing quarterly
35
(
2014
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10010346098
Saved in:
7
Consumer complaint behaviour in telecommunications : the case of mobile phone users in
Spain
Garín-Muñoz, Teresa
;
Pérez Amaral, Teodosio
;
Gijón, …
- In:
Telecommunications policy : the international journal …
40
(
2016
)
8
,
pp. 804-820
Persistent link: https://www.econbiz.de/10011621585
Saved in:
8
Shopping motivation in consumer loyalty formation process : the case of Spanish retail
Tena-Monferrer, Sandra
;
Roig, Juan Carlos Fandos
; …
- In:
International journal of retail and distribution management
50
(
2022
)
1
,
pp. 100-116
Persistent link: https://www.econbiz.de/10012798308
Saved in:
9
Exploring the main drivers influencing brand loyalty to motorway services areas in Italy
De Canio, Francesca
;
Sánchez-Franco, Manuel J.
; …
- In:
Italian journal of marketing : ITJM
2020
(
2020
)
2/3
,
pp. 125-141
Persistent link: https://www.econbiz.de/10012305758
Saved in:
10
Zooming in small family wineries : exploring service quality, loyalty and the moderating role of wine involvement
Kladou, Stella
;
Usakli, Ahmet
;
Lee, Kyuho
- In:
International journal of wine business research
36
(
2024
)
4
,
pp. 613-630
Persistent link: https://www.econbiz.de/10015326982
Saved in:
1
2
3
4
5
6
7
8
9
10
11
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->