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Multi-server queueing system with a generalized phase-type service time distribution as a model of call center with a call-back option

Dudin, Aleksandr; Kim, Chesoong; Dudina, Olga; Dudin, Sergey - In: Analytical and stochastic modelling techniques, (pp. 401-428). 2016

Persistent link: https://www.econbiz.de/10011484384

MMAP/M/N queueing system with impatient heterogeneous customers as a model of a contact center

Dudin, Sergey; Kim, Chesoong; Dudina, Olga - In: Computers & operations research : and their … 40 (2013) 7, pp. 1790-1803

Persistent link: https://www.econbiz.de/10009760342

A G/M/1 retrial queue with constant retrial rate

Kim, Chesoong; Klimenok, Valentina; Dudin, Alexander - In: Top : transactions in operations research 22 (2014) 2, pp. 509-529

Persistent link: https://www.econbiz.de/10010386581

Tandem queueing system with infinite and finite intermediate buffers and generalized phase-type service time distribution

Kim, Chesoong; Dudin, Alexander; Dudina, Olga; Dudin, Sergey - In: European Journal of Operational Research 235 (2014) 1, pp. 170-179

A tandem queueing system with infinite and finite intermediate buffers, heterogeneous customers and generalized phase-type service time distribution at the second stage is investigated. The first stage of the tandem has a finite number of servers without buffer. The second stage consists of an...

Persistent link: https://www.econbiz.de/10010744225

Analysis and optimization of Guard Channel Policy in cellular mobile networks with account of retrials

Kim, Chesoong; Klimenok, Valentina Ivanovna; Dudin, … - In: Computers & operations research : and their … 43 (2014), pp. 181-190

Persistent link: https://www.econbiz.de/10010241963

Retrial queuing system with Markovian arrival flow and phase-type service time distribution

Dudina, Olga; Kim, Chesoong; Dudin, Sergey - In: Computers & industrial engineering : CAIE ; an … 66 (2013) 2, pp. 360-373

Persistent link: https://www.econbiz.de/10010177076

A queueing system with batch arrival of customers in sessions

Kim, Chesoong; Dudin, Alexander; Dudin, Sergey; … - In: Computers & industrial engineering : CAIE ; an … 62 (2012) 4, pp. 890-898

Persistent link: https://www.econbiz.de/10009843565

Priority tandem queueing model with admission control

Kim, Chesoong; Dudin, Sergey - In: Computers & industrial engineering : CAIE ; an … 61 (2011) 1, pp. 131-141

Persistent link: https://www.econbiz.de/10009015884

A G/M/1 retrial queue with constant retrial rate

Kim, Chesoong; Klimenok, Valentina; Dudin, Alexander - In: TOP: An Official Journal of the Spanish Society of … 22 (2014) 2, pp. 509-529

In this paper, we are concerned with the analytical treatment of an GI/M/1 retrial queue with constant retrial rate. Constant retrial rate is typical for some real world systems where the intensity of individual retrials is inversely proportional to the number of customers in the orbit or only...

Persistent link: https://www.econbiz.de/10010995347

Analysis of semi-open queueing network with correlated arrival process and multi-server nodes

Dudin, Sergey; Dudin, Aleksandr; Manzo, Rosanna; … - In: Operations research forum 5 (2024) 4, pp. 1-29

Persistent link: https://www.econbiz.de/10015182044