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Critical Success Factors of TQM in Service Organizations: A Proposed Model

Talib, Faisal; Rahman, Zillur - In: Services marketing quarterly 31 (2010) 3, pp. 363-381

Persistent link: https://www.econbiz.de/10008707439

An instrument for measuring the key practices of total quality management in ICT industry : an empirical study in India

Talib, Faisal; Rahman, Zillur; Akhtar, Asif - In: Service business 7 (2013) 2, pp. 275-306

Persistent link: https://www.econbiz.de/10010146461

An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies

Talib, Faisal; Rahman, Zillur; Qureshi, M.N. - In: International journal of quality & reliability management 30 (2013) 3, pp. 280-318

Persistent link: https://www.econbiz.de/10010089730

Analysis of interaction among the barriers to total quality management implementation using interpretive structural modeling approach

Talib, Faisal; Rahman, Zillur; Qureshi, M.N. - In: Benchmarking : an international journal ; BIJ 18 (2011) 4, pp. 563-588

Persistent link: https://www.econbiz.de/10009178550

Core quality and associated supportive quality parameters : a conceptual quality frame work in healthcare establishment

Azam, Mohammad; Rahman, Zillur; Talib, Faisal - In: International journal of business excellence 5 (2012) 3, pp. 238-277

Persistent link: https://www.econbiz.de/10010005040

Best Practices of Total Quality Management Implementation in Health Care Settings

Talib, Faisal; Rahman, Zillur; Azam, Mohammed - In: Health marketing quarterly 28 (2011) 3, pp. 232-253

Persistent link: https://www.econbiz.de/10009265660

Studying the impact of total quality management in service industries

Talib, Faisal; Rahman, Zillur - In: International journal of productivity and quality … 6 (2010) 2, pp. 249-268

Persistent link: https://www.econbiz.de/10009870003

Critical Success Factors of TQM in Service Organizations: A Proposed Model

Talib, Faisal; Rahman, Zillur - In: Services marketing quarterly 31 (2010) 3, pp. 363-381

Persistent link: https://www.econbiz.de/10008431550

A study of total quality management and supply chain management practices

Talib, Faisal; Rahman, Zillur; Qureshi, M.N. - In: The international journal of productivity and … 60 (2011) 3, pp. 268-289

Persistent link: https://www.econbiz.de/10008850865

Modeling the Barriers of Indian Telecom Services Using ISM and MICMAC Approach

Talib, Faisal; Rahman, Zillur - 2017

Purpose – The purpose of this paper is to identify the potential barriers of telecom services and develop relationships among them using interpretive structural modeling (ISM) in the Indian telecom sector. Further, this paper intends to find the driving and dependence powers of telecom...

Persistent link: https://www.econbiz.de/10014121181

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