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Modeling patient satisfaction construct in the Indian health care context

Chahal, Hardeep; Mehta, Shivani - In: International Journal of Pharmaceutical and Healthcare … 7 (2013) 1, pp. 75-92

Purpose – The paper aims to establish structure of patient satisfaction construct in Indian health care settings. Design/methodology/approach – The data were collected from 528 indoor patients who were seeking treatment from Government Medical College (GMC), Bakshi Nagar and Acharya Chandra...

Persistent link: https://www.econbiz.de/10014795889

Examining talent management using CG as proxy measure: a case study of State Bank of India

Chahal, Hardeep; Kumari, Archana - In: Corporate governance : the international journal for … 13 (2013) 2, pp. 198-207

Persistent link: https://www.econbiz.de/10010121752

Improving market orientation: the theory of constraints-based framework

Gupta, Mahesh C.; Sahi, Gurjeet Kaur; Chahal, Hardeep - In: Journal of strategic marketing 21 (2013) 4, pp. 305-322

Persistent link: https://www.econbiz.de/10010139192

Modeling patient satisfaction construct in the Indian health care context

Chahal, Hardeep; Mehta, Shivani - In: International journal of pharmaceutical and healthcare … 7 (2013) 1, pp. 75-92

Persistent link: https://www.econbiz.de/10010147064

Development of multidimensional scale for healthcare service quality (HCSQ) in Indian context

Chahal, Hardeep; Kumari, Neetu - In: Journal of Indian business research 2 (2010) 4, pp. 230-255

Persistent link: https://www.econbiz.de/10009931209

Confirmatory study on brand equity and brand loyalty : a special look at the impact of attitudinal and behavioural loyalty

Chahal, Hardeep; Bala, Madhu - In: Vision : the journal of business perspective 14 (2010) 1/2, pp. 1-12

Persistent link: https://www.econbiz.de/10009891848

Consumer Perceived Value and Consumer Loyalty in the Healthcare Sector

Chahal, Hardeep; Kumari, Neetu - In: Journal of relationship marketing : innovations & … 10 (2011) 2, pp. 88-113

Persistent link: https://www.econbiz.de/10009164345

Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement

Chahal, Hardeep; Kumari, Neetu - In: Management research review 34 (2011) 6, pp. 626-649

Persistent link: https://www.econbiz.de/10009164354

Consumer perceived value : the development of a multiple item scale in hospitals in the Indian context

Chahal, Hardeep; Kumari, Neetu - In: International journal of pharmaceutical and healthcare … 6 (2012) 2, pp. 167-190

Persistent link: https://www.econbiz.de/10010005813

Service Quality and Performance in the Public Health-Care Sector

Chahal, Hardeep; Kumari, Neetu - In: Health marketing quarterly 29 (2012) 3, pp. 181-206

Persistent link: https://www.econbiz.de/10010012212