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A structural analysis of the EFQM model: an assessment of the mediating role of process management

Suárez, Eva; Roldán, José L.; Calvo-Mora, Arturo - In: Journal of Business Economics and Management 15 (2014) 5, pp. 862-885

The purpose of this paper is to research how the critical total quality management (TQM) factors present in the European Foundation for Quality Management (EFQM) model make up a management system. This article presents a significant contribution to the current body of TQM by establishing the...

Persistent link: https://www.econbiz.de/10011133932

Excellence profiles in Spanish firms with quality management systems

Criado, Fernando; Calvo-Mora, Arturo - In: Total quality management & business excellence : an … 20 (2009) 6, pp. 655-680

Persistent link: https://www.econbiz.de/10008265740

Excellence profiles in Spanish firms with quality management systems

Criado, Fernando; Calvo-Mora, Arturo - In: Total quality management & business excellence : an … 20 (2009) 5-6, pp. 655-680

Persistent link: https://www.econbiz.de/10008275497

Relationships between the EFQM model criteria: a study in Spanish universities

Calvo-mora, Arturo; Leal, Antonio; Roldán, José - In: Total quality management & business excellence : an … 16 (2005) 6, pp. 741-770

Persistent link: https://www.econbiz.de/10007148347

The relationships between soft-hard TQM factors and key business results

Calvo-Mora, Arturo; Picón, Araceli; Ruiz, Carolina; … - In: International journal of operations & production … 34 (2014) 1, pp. 115-143

Persistent link: https://www.econbiz.de/10010250144

A structural analysis of the EFQM model : an assessment of the mediating role of process management

Suárez, Eva; Roldán, José L.; Calvo-Mora, Arturo - In: Journal of business economics and management 15 (2014) 5, pp. 862-885

Persistent link: https://www.econbiz.de/10010484393

Excellence profiles in Spanish firms with quality management systems

Criado, Fernando; Calvo-Mora, Arturo - In: Total quality management & business excellence : an … 20 (2009) 5/6, pp. 655-679

Persistent link: https://www.econbiz.de/10003882602

Tourism for all and performance : an analysis of accessibility management in hotels

Calvo-Mora, Arturo; Navarro García, Antonio; … - In: Achieving competitive advantage through quality management, (pp. 111-132). 2015

Persistent link: https://www.econbiz.de/10011300846

The role of strategic planning in excellence management systems

Suarez, Eva; Calvo-Mora, Arturo; Roldán, José Luis - In: European journal of operational research : EJOR 248 (2016) 2, pp. 532-542

Persistent link: https://www.econbiz.de/10011409640

Project to improve knowledge management and key business results through the EFQM excellence model

Calvo-Mora, Arturo; Navarro García, Antonio; … - In: International journal of project management : the … 33 (2015) 8, pp. 1638-1651

Persistent link: https://www.econbiz.de/10011410777