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Measuring CRM effectiveness in Indian stock broking services

Agrawal, Shiv Ratan; Mittal, Divya - In: Journal of global information management : an official … 27 (2019) 1, pp. 144-164

Persistent link: https://www.econbiz.de/10012006650

Positive customer churn : an application to online dating

Dechant, Andrea; Spann, Martin; Becker, Jan U. - In: Journal of service research 22 (2019) 1, pp. 90-100

Persistent link: https://www.econbiz.de/10012005779

A study on CRM effectiveness in public and private sector banks

Saxena, Noopur; Taneja, Mayur - In: International journal of public sector performance … 4 (2018) 1, pp. 45-56

Persistent link: https://www.econbiz.de/10011957786

The importance of perceived fairness in product customization settings

Scholl-Grissemann, Ursula; Stokburger-Sauer, Nicola; … - In: The service industries journal 42 (2022) 11/12, pp. 823-842

Persistent link: https://www.econbiz.de/10013362153

Relationship of service quality dimensions, customer satisfaction and loyalty in e-commerce : a case study of the Shopee App

Sheu, Pei-Ling; Chang, Shu Chun - In: Applied economics 54 (2022) 40, pp. 4597-4607

Persistent link: https://www.econbiz.de/10013411002

Inter-customer helping behaviors : a virtuous cycle or unwanted intrusion?

Kim, Seo Young; Yi, Youjae - In: The service industries journal 41 (2021) 9/10, pp. 633-647

Persistent link: https://www.econbiz.de/10012586853

The impact of online shopping attributes on customer satisfaction and loyalty : moderating effects of e-commerce experienceh

Mofokeng, Thabang Excellent - In: Cogent business & management 8 (2021) 1, pp. 1-33

The COVID-19 pandemic has expedited the growth of e-commerce in South Africa, as in global markets, strengthening online shopping exchange relationships. Businesses seek advanced models of the online shopping dimensions that are appropriate for tailoring services to customers. The data collected...

Persistent link: https://www.econbiz.de/10012628370

Hospitality services in the post COVID-19 era : are we ready for high-tech and no touch service delivery in smart hotels?

Chen, Shu-Hsiang; Tzeng, Shian-Yang; Tham, Aaron; Chu, … - In: Journal of hospitality marketing & management 30 (2021) 8, pp. 905-928

Persistent link: https://www.econbiz.de/10012649558

Impact of service recovery, customer satisfaction, and corporate image on customer loyalty

Zaid, Sudirman; Palilati, Alida; Madjid, Rahmat; Bua, … - In: Journal of Asian finance, economics and business : JAFEB 8 (2021) 1, pp. 961-970

Persistent link: https://www.econbiz.de/10012692597

Touch versus tech in service encounters

Fan, Alei; Mattila, Anna S. - In: The Cornell hospitality quarterly 62 (2021) 4, pp. 468-481

Persistent link: https://www.econbiz.de/10012624036