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Factors affecting customers' decisions to buy new retail banking services : their implications on the new service development process ; empirical study on the Egyptian market

Abdel Aziz, Hadia H. - 2008

Persistent link: https://www.econbiz.de/10003656862

Bildschirmtext bei Banken : Anwendung und Akzeptanz im Privatkundengeschäft

Nägle, Michael - 1986

Persistent link: https://www.econbiz.de/10013275129

Information needs matrix as a tool for improvement of customer service process in a manufacturing company : a case study

Ciechomski, Wiesław J.; Strojny, Szymon - In: European research studies 25 (2022) 2B, pp. 336-346

Persistent link: https://www.econbiz.de/10013532137

Organizational factors affecting successful implementation of chatbots for customer service

Zhang, Juliana J. Y.; Følstad, Asbjørn; Bjørkli, Cato A. - In: Journal of internet commerce 22 (2023) 1, pp. 122-156

Persistent link: https://www.econbiz.de/10013547781

Bots with feelings : should AI agents express positive emotion in customer service?

Han, Elizabeth; Yin, Dezhi; Zhang, Han - In: Information systems research : ISR 34 (2023) 3, pp. 1296-1311

Persistent link: https://www.econbiz.de/10014384236

More than a bot? : the impact of disclosing human involvement on customer interactions with hybrid service agents

Gnewuch, Ulrich; Morana, Stefan; Hinz, Oliver; Kellner, Ralf - In: Information systems research : ISR 35 (2024) 3, pp. 936-955

Persistent link: https://www.econbiz.de/10015192713

How chatbots augment human intelligence in customer services : a mixed-methods study

Lin, Xiaolin; Wang, Xuequn; Shao, Bin; Taylor, Joseph - In: Journal of management information systems : JMIS 41 (2024) 4, pp. 1016-1041

Persistent link: https://www.econbiz.de/10015196847

Satisfying the online food crave : the case of online food aggregators

Farah, Maya F.; Ramadan, Zahy; Kanso, Jana - In: International journal of consumer studies 46 (2022) 4, pp. 1413-1427

Persistent link: https://www.econbiz.de/10013329338

Artificial intelligence in electronic commerce : basic chatbots and consumer journey

Nichifor, Eliza; Trifan, Adrian; Nechifor, Elena Mihaela - In: Amfiteatru economic : an economic and business research … 23 (2021) 56, pp. 87-101

This study aims to empirically cover the impact of the use of artificial intelligence through chatbots on online retail in terms of content implemented in the communication process. The presented research brings a contribution to the specialized literature by analyzing the perceived utility and...

Persistent link: https://www.econbiz.de/10012821256

Effects of customer gender and mode of dress on service response received in retail establishments

Leigh, James H.; Herndon, Neil C.; Kantak, Donna Massey - In: Journal of marketing channels : ... distribution … 20 (2013) 3/4, pp. 239-259

Persistent link: https://www.econbiz.de/10009792117